Cross-Program Product Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Define and assist in establishing a more transparent process for GTM-related Product requests

• Organize CX enhancement requests, strategic Sales/CX/AE requests, revenue-risk requests, along with intake, triage, prioritization, and status communication

• Execute a quarterly CX priority tracker featuring business-facing status, deployment context, Jira mapping, ownership, and availability status

• Assist in the Q4 roadmap refresh, including roadmap coordination, management, formal meetings, interviews, timing, and milestones

• Aid in the creation of a repeatable and scalable roadmap operating model

• Lead AI Product Management initiatives, encompassing AI pricing and cross-program AI GTM coordination

• Collaborate with Product, GTM, Sales, CX, Enablement, and other stakeholders on AI commercialization

• Enhance the curation, content quality, presentation, and delivery of release notes

• Investigate AI-customized release notes utilizing Jira tickets, call recordings, Slack channels, and other signals

• Develop a forward-looking plan for customer expansion and retention

• Link customer risks and expansion opportunities to Product planning and roadmap impact

• Investigate the use of AI for roadmap planning, evaluation, customer information inputs, and customer-specific roadmap views or summaries

⛳️ Requirements

• 10 years of experience in SaaS Product Management

• 3 years managing intricate products that depend on integrations

• Proven experience in building product strategy and supporting roadmaps

• Experience managing the full lifecycle of new products

• B2B experience with Fortune 500 clients and customer outcome management

• Strong capability to drive cross-functional teams, schedules, and decision-making processes

• Familiarity with collaborating with India-based Engineering and QA teams

• Experience leading software development lifecycle activities, including iteration themes, backlog grooming, story mapping, and user story creation

• Skilled in defining and prioritizing detailed product requirements

• Ability to convey a long-term product vision and execute it effectively

• Proficient in monitoring, analyzing, and addressing release dependencies, issues, and risks

• Highly organized, self-driven, detail-oriented, and capable of following through

• Experience in SaaS or enterprise software environments

• Background across Product, GTM, CX, Sales, Product Marketing, Engineering, and leadership teams

• Familiarity with roadmap planning, product intake, prioritization, and stakeholder communication

• Experience with GTM readiness, release communication, pricing, packaging, or commercialization

• Knowledge of AI products and internal AI utilization

• Ability to transform ambiguous business and product challenges into structured plans and deliverables

• Capable of working independently with senior stakeholders

• Ability to work across time zones and coordinate with team members in India

• Must be authorized to work lawfully in the United States

🏝️ Benefits

• Equal-opportunity and diversity-focused workplace

• Reasonable accommodations available for qualified individuals with disabilities

• Optional, voluntary diversity survey maintained confidentially and separate from the application