CRM Technical Expert, f/m/d

This is a fully remote position, open to applicants in Spain.

📋 Description

• Development, execution, and enhancement of automated email marketing initiatives, utilizing SQL-based audience segmentation to boost engagement and conversion rates.

• Design, structure, and refinement of newsletters and email templates with HTML/CSS, ensuring they are responsive and compatible across major email clients.

• Assist in the creation and upkeep of automated database processes, which include SQL-based data loading and system synchronization workflows.

• Implement and oversee email marketing campaigns, which encompass crafting briefings and copy, developing HTML-based email templates, establishing customer journeys, defining audience segments, and planning A/B tests to enhance campaign performance.

• Track, test, and report on the performance of CRM campaigns to ensure ongoing optimization and improved outcomes.

• Participate in the formulation of promotional offers and campaigns, aiding in their implementation and communication through CRM channels to maximize engagement and conversion.

⛳️ Requirements

• Minimum of 5 years’ experience in online CRM management.

• In-depth knowledge of CRM platforms and marketing automation tools (such as Selligent, Salesforce, HubSpot, or similar).

• Proficient in SQL, HTML, and CSS.

• Strong analytical skills with the capability to interpret data and contribute to strategic development and innovative concepts.

• Experience in managing extensive databases, including data organization, segmentation, quality control, and efficient processing of large volumes of customer data to support CRM campaigns and marketing automation efforts.

• Advanced proficiency in Excel and internal tools: Jira, Confluence, Slack, etc.

• Exceptional communication skills with fluency in English and Spanish.

• Nice to have: Experience with Python.

🏝️ Benefits

• A contemporary, dynamic culture rooted in the success of a cutting-edge e-commerce organization.

• A skilled team of motivated, like-minded colleagues where your insights and ideas genuinely make a difference.

• Continuous personal development, supported by an annual training budget of €1,500 for your professional growth.

• Trust and autonomy in your role, with no micromanagement—just faith in your ability to deliver and excel.

• Flexible working arrangements within a hybrid setup that prioritizes results.

• Unlimited vacation days in addition to the annual 25-day vacation allowance, plus time off on your birthday and December 24th and 31st.

• Opportunity for workations abroad through our WorkFlex tool.

• Monthly remote work allowance of €47.20.

• Gym benefit, with a company contribution of up to €40 per month.

• Quarterly company events, as well as regular team-building activities and informal gatherings.