CRM Specialist, MS Dynamics

This is a fully remote position, open to applicants in Mississippi.

📋 Description

• Oversee and configure InPost's CRM systems (HubSpot, Pipedrive, Microsoft Dynamics 365, or similar), including managing pipelines, custom objects, user roles, and permissions.

• Create and maintain automations and integrations utilizing Zapier, Make.com, and Google Cloud Platform as necessary.

• Convert APM deployment workflows, such as site sourcing, lead-to-deployment pipelines, and partner onboarding, into organized CRM logic.

• Ensure data integrity across markets through audits, deduplication, field validation, and lifecycle management.

• Develop dashboards and reports that monitor pipeline activity, deployment progress, and operational KPIs for international stakeholders.

• Collect requirements from teams across various markets and transform them into scalable CRM configurations and process designs.

• Maintain documentation, playbooks, and training resources.

• Assist with onboarding and address day-to-day CRM inquiries.

⛳️ Requirements

• 2–4 years of experience in CRM administration or operations using HubSpot, Pipedrive, or Microsoft Dynamics 365.

• At least 2 years of experience in building workflow automations with Zapier, Make.com, or similar platforms.

• Strong understanding of data hygiene, deduplication, and integration concepts, including APIs and webhooks.

• Proficient in both Polish and English, with excellent written and spoken skills.

• A degree in Business, Information Systems, or a related field, or equivalent practical experience.

• Preferred: Experience with SQL, Power BI, GCP, or a background in logistics/e-commerce and multi-market operations.

🏝️ Benefits

• Engage at the crossroads of fintech and e-commerce on one of Poland’s rapidly growing digital products.

• Enjoy real ownership — your data products will have a direct impact on strategic decisions within InPost Pay.

• Work in a diverse, international, and cross-functional setting alongside leading experts.

• Have the opportunity to experiment with new technologies — including AI tools — and implement innovations into production.

• Follow a rewarding career path with a commitment to your development, training, and growth.

• Your contributions will be immediately visible.

• B2B cooperation model.