CRM QA Specialist

📋 Description

• Conduct thorough pre-launch quality assurance validation for all CRM campaigns, bonuses, and promotional setups across various channels (Email, SMS, Push, Onsite).

• Confirm all bonus configurations, ensuring the precision of eligibility rules, wagering requirements, caps, expiry dates, game restrictions, and underlying mechanics.

• Validate player segmentation and targeting logic accuracy before activating any campaign.

• Perform structured, comprehensive testing using test accounts to replicate real player scenarios, ensuring that tracking, triggers, and reward deliveries operate seamlessly.

• Quality assure automated lifecycle journeys to ensure proper entry/exit logic and timing, preventing duplicate triggers, stacking conflicts, or unintended player exposure.

• Develop, maintain, and oversee standardized QA checklists, testing protocols, and Standard Operating Procedures (SOPs).

• Set and uphold essential QA approval gates and audit trails prior to the activation of any campaign or automation.

• Carry out root cause analysis on CRM incidents or failed executions to pinpoint recurring gaps and implement preventive measures.

• Present QA findings, operational risks, and suggestions for continuous improvement directly to CRM leadership.

⛳️ Requirements

• Over 1 year of high-performance experience in a Customer Service role within the iGaming sector.

• A strong enthusiasm for CRM.

• Previous experience in a CRM role is highly advantageous!

• Exceptional attention to detail and a dedication to accuracy.

• Capability to handle high-volume tasks under stringent process guidelines.

• Proactive in troubleshooting discrepancies and enhancing workflows.

• Outstanding verbal and written communication skills.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for professional development.