CRM Platform Analyst – Middle

This is a fully remote position, open to applicants in Poland.

📋 Description

• Oversee and enhance the utilization of the CRM system across various teams to boost adoption and operational efficiency.

• Examine CRM data to create actionable insights that facilitate business expansion and cross-selling initiatives.

• Develop and refine workflows and automation within the CRM to optimize processes.

• Establish internal reporting capabilities, minimizing dependence on external tools.

• Recognize and enact process enhancements to improve CRM functionality and user experience.

• Provide support and guidance to 30–40+ users, serving as the primary contact for all CRM-related inquiries.

⛳️ Requirements

• Proficient in English at a B2 level or above.

• Proficient in Russian at a B2 level or above.

• Experience with HubSpot, including setup, automation, and user support.

• Familiarity with Pipedrive.

• Several years of practical experience in a CRM-focused role (e.g., CRM Manager, CRM Specialist, CRM Analyst).

• Strong analytical skills with the ability to convert insights into actionable strategies.

• Experience with CRM systems, reporting tools, and the setup of workflows and automation.

• Demonstrated ability to enhance processes and maximize system usage.

🏝️ Benefits

• Opportunities for full-time remote work and flexible working hours.

• Private insurance coverage.

• An additional day off for each calendar year.

• Sports benefits.

• A comprehensive mental health program.

• Complimentary online English lessons with a native speaker.

• A generous referral program.

• Access to training, internal workshops, and opportunities to participate in international professional conferences and corporate events.