CRM Operations Executive

📋 Description

• Configure, build, and deploy a variety of CRM bonuses (e.g., deposit bonuses, free spins, cashback) within the back office in accordance with approved campaign briefs.

• Ensure the accurate setup of all bonus parameters, including wagering requirements, player eligibility rules, expiration dates, and segmentation logic.

• Act as the operational execution arm for the CRM team, managing incoming setup requests and prioritizing them to adhere to campaign timelines and SLAs.

• Conduct thorough internal testing prior to deployment to confirm that bonuses trigger correctly and all qualification logic operates as intended.

• Collaborate closely with CRM strategists to ensure operational setups align seamlessly with campaign objectives and brand promotional guidelines.

• Operate and manage the bonus engine and promotional tools, taking the initiative to troubleshoot any configuration issues that arise in the back office.

• Assist the CRM QA team in validating final bonus setups and mechanics before they are made available to players.

• Adhere to established procedures and checklists, maintain clear documentation of bonus configurations, and proactively contribute to enhancing internal workflows.

⛳️ Requirements

• 1+ year(s) of high-performance experience in a customer service role (iGaming).

• A strong interest in CRM.

• Previous experience in a CRM role will be a significant advantage!

• Meticulous attention to detail and a strong commitment to accuracy.

• Ability to manage high-volume tasks within strict process guidelines.

• Proactive approach to identifying and troubleshooting discrepancies while refining workflows.

• Excellent verbal and written communication skills.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career growth.

• A dynamic and inclusive work environment.

• Comprehensive health and wellness benefits.