CRM & Loyalty Strategist – eCommerce

This is a fully remote position, open to applicants in Canada.

📋 Description

• Formulate strategies aimed at enhancing customer acquisition and retention.

• Develop roadmaps for CRM and loyalty initiatives.

• Optimize customer engagement through customized CRM programs.

• Support the selection of suitable CRM and CDP platforms.

• Evaluate user behavior to create tailored strategies.

• Collaborate with cross-functional experts.

⛳️ Requirements

• 5–6 years of experience in CRM/email marketing strategy within the eCommerce sector.

• Solid understanding of CRM and eCommerce best practices.

• Capability to analyze customer journeys and pinpoint opportunities.

• Proficient with tools like Bloomreach Engagement, Klaviyo, HubSpot, and Google Analytics.

• Familiarity with eCommerce platforms such as Magento, Shopify, and BigCommerce.

• Experience working in an agile environment, including Scrum methodologies.

• Bilingual proficiency in French and English is a plus.

🏝️ Benefits

• Access to employer-subsidized health insurance, covering you and your family.

• Paid vacation and mobile days for relaxation.

• Right-to-disconnect policy promoting work-life balance.

• Flexible work hours and locations, with offices in the United States and Canada, and the option for 100% remote work.

• Recognition program that provides gift cards or donations to charities.

• Opportunities to obtain certifications and train while receiving compensation.

• Collaborate with certified professionals at one of the industry's most esteemed agencies.