CRM & Loyalty Strategist – eCommerce

This is a fully remote position, open to applicants in Canada.

📋 Description

• Formulate strategies aimed at enhancing customer acquisition and retention.

• Develop comprehensive CRM and loyalty roadmaps.

• Optimize customer engagement through customized CRM initiatives.

• Aid in the selection of suitable CRM and CDP platforms.

• Examine user behavior to create personalized strategies.

• Collaborate with cross-functional specialists.

⛳️ Requirements

• 5–6 years of experience in CRM/email marketing strategy specifically for eCommerce.

• Solid understanding of CRM and eCommerce best practices.

• Capability to analyze customer journeys and pinpoint opportunities.

• Proficiency in tools like Bloomreach Engagement, Klaviyo, HubSpot, and Google Analytics.

• Experience with eCommerce platforms including Magento, Shopify, and BigCommerce.

• Ability to thrive in an agile environment, including Scrum methodologies.

• Bilingual proficiency in French and English is a plus.

🏝️ Benefits

• Access to employer-subsidized health insurance (coverage available for you and your family).

• Paid vacation and mobile days for relaxation.

• Right-to-disconnect policy to promote work-life balance.

• Flexible work location and hours (offices located in the United States and Canada, with the option for 100% remote work).

• Recognition program providing gift cards or donations to charities.

• Opportunity to pursue any certifications you desire and receive training while being compensated.

• Collaborate with certified professionals at one of the industry's most esteemed agencies.