CRM & Lifecycle Specialist

This is a fully remote position, open to applicants in Egypt.

📋 Description

• **The Role Highlights 💡**

• **Main Responsibilities:**

• - Oversee the formulation and implementation of CRM strategies aimed at enhancing customer retention, engagement, and lifetime value.

• - Create and refine personalized customer lifecycle journeys across various touchpoints.

• - Leverage data-driven insights to improve customer communication and automate marketing workflows.

• **A Day In Your Life:**

• - Formulate and implement CRM strategies to facilitate customer acquisition, engagement, and retention efforts across multiple channels (WhatsApp, SMS, push notifications, etc.).

• - Create and enhance customer journeys at different stages, ensuring personalized experiences tailored to user behavior and segmentation.

• - Collaborate closely with the marketing and data teams to develop meaningful customer segments for targeted communication.

• - Establish marketing automation workflows to provide timely, relevant, and personalized messaging to users.

• - Consistently monitor and report on CRM and lifecycle campaign performance, identifying areas for enhancement to boost engagement and retention.

• - Partner with marketing, sales, and product teams to synchronize CRM initiatives with wider business objectives and ensure consistent messaging across all touchpoints.

• - Utilize our CRM platform (HubSpot) to manage customer data, monitor interactions, and support lifecycle marketing campaigns.

⛳️ Requirements

• **You’re the CRM & Lifecycle Specialist we’re looking for if you have:**

• - Demonstrated experience in CRM management and lifecycle marketing, ideally within the EdTech or SaaS sectors.

• - Proficient in CRM systems such as HubSpot, with a robust understanding of marketing automation and campaign management.

• - Advanced expertise in customer segmentation and lifecycle marketing.

• - Strong analytical skills and reporting capabilities to assess campaign effectiveness and make data-informed enhancements.

• - Excellent communication and collaborative skills for effective cross-functional teamwork.

• - Experience with direct communication tactics such as WhatsApp, SMS, and push notifications.

• **Our application process:**

• - Screening & Intro Call (5-10 mins)

• - Chemistry Interview (15-30 minutes)

• - Technical interview 1 (30-60 minutes)

• - Technical interview 2 (30-60 minutes)

• - Offer extended to successful applicants.

🏝️ Benefits

• **What We Offer You❗**

• At AlGooru, we provide equitable and competitive compensation, scalable benefits, rewards, and perks that demonstrate our commitment to inclusivity and access for everyone. Enjoy:

• - Work from Anywhere

• - No clocking in/out

• - Learn and expense on us!

• - AlGooru Library

• - Vibrant Startup Culture

• - Fast Promotions (like really fast)

• - Coaching & Entrepreneurial Bytes

• **How to gain extra Gooru points❓**

• - Exhibit your entrepreneurial spirit, hustle, and energy.

• - Show your capacity to take full ownership of your role without requiring micromanagement.

• - Conduct thorough research about AlGooru before your interviews with us; we appreciate candidates who are already knowledgeable about our organization.

• - Be exceptionally organized… like extra…