CRM Functional Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Spearhead the functional design and implementation of Microsoft Dynamics 365 CRM solutions across the Sales, Customer Service, and Marketing modules.

• Take ownership of the analysis, solution design, and validation stages of CRM projects, ensuring alignment with the client’s business objectives.

• Collaborate with client stakeholders to gather requirements, conduct fit-gap analysis, and translate business needs into scalable D365 functional solutions.

• Facilitate and lead application design workshops, solution reviews, and decision-making sessions.

• Provide functional governance throughout engagements, ensuring designs comply with platform best practices and business requirements.

• Supervise CRM configuration and customization, including entities, forms, views, dashboards, workflows, and business rules.

• Work in conjunction with technical teams on integrations, data migration strategies, and overall solution delivery.

• Ensure project documentation is created, reviewed, and maintained according to delivery standards.

• Support Agile delivery execution, adjusting plans based on evolving priorities and program needs.

⛳️ Requirements

• Over 8 years of experience in Microsoft Dynamics 365 CRM configuration, customization, and functional delivery.

• Demonstrated experience in leading at least one end-to-end D365 CRM implementation with functional ownership.

• Significant experience in client-facing consulting or enterprise delivery roles.

• Proven leadership experience, including mentoring, coaching, and developing capabilities within teams.

• A degree in BE / B.Tech / MCA / MBA or equivalent, along with relevant industry experience.

• Microsoft Dynamics 365 CRM Functional certification is preferred.

🏝️ Benefits

• Exclusive health and wellness packages

• Enticing rewards

• Cutting-edge learning opportunities