CRM Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Reach out to new leads generated from online marketing initiatives to present services and secure appointments.

• Proactively schedule clients for clinic appointments in a friendly, professional, and sales-oriented manner.

• Follow up on incomplete bookings and general client inquiries through phone and email.

• Reengage and reactivate dormant or inactive clients from the CRM database.

• Identify current clients with unused treatments or upcoming rebooking chances.

• Handle appointment confirmations, reminder calls, and daily schedule adjustments.

• Execute proactive follow-ups for client no-shows and manage quick rescheduling.

• Keep exceptionally accurate CRM records, updating client files and communication histories.

• Organize daily follow-up lists and efficiently manage action scheduling tasks.

• Provide timely updates and pipeline reports to management regarding booking results.

⛳️ Requirements

• Excellent verbal and written English communication skills with a clear, professional phone demeanor.

• Demonstrated experience in a call center, appointment setting, or phone-based sales administration role.

• Sales-oriented mindset with a natural talent for engaging customers and addressing objections.

• Highly organized with a strong focus on detail and data accuracy.

• Intermediate to advanced proficiency in managing CRM systems and appointment scheduling tools.

• Ability to multitask, handle busy follow-up workflows, and work independently.

• Availability for part-time hours (20 hours per week) aligned with Australian Eastern Standard Time (AEST) business hours.

• Reliable home office setup including an i5/Ryzen 5 processor (or higher), 8GB RAM, dual monitors, a noise-cancelling headset, and a stable internet connection with a backup option.

• Nice-to-Have Skills

• Prior experience in the medispa, beauty, wellness, or luxury retail sectors.

• Direct experience supporting Australian clients, businesses, or local consumer markets.

• Familiarity with Google Workspace or the Microsoft Office suite.

🏝️ Benefits

• Permanent work-from-home arrangement.

• Day shift (Australian business hours).

• Full-time position.

• Health Maintenance Organization (HMO) benefits.

• Annual leave entitlement.

• Christmas Bonus equivalent to 1 month's salary (pro-rata).