CRM Analyst

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Oversee and enhance the CRM system to boost customer engagement, drive sales, and elevate overall business performance.

• Examine customer data and behavior to uncover trends, patterns, and opportunities to enhance customer engagement and sales.

• Create reports, dashboards, and visualizations to convey essential metrics and insights to stakeholders.

• Partner with marketing and sales teams to outline customer segments and devise targeted marketing initiatives.

• Detect gaps and inefficiencies within current CRM processes and suggest solutions for improvement.

• Offer training and support to CRM users, ensuring they comprehend system functionalities and utilize them effectively.

⛳️ Requirements

• A Bachelor’s degree in business, marketing, or a related field (or equivalent experience).

• Demonstrated experience as a CRM Analyst or in a comparable analytical role.

• Strong expertise in CRM software (e.g., Salesforce, Microsoft Dynamics) and associated tools.

• Proficient in data analysis, reporting, and visualization using tools such as Excel, Power BI, or Tableau.

• Exceptional analytical abilities with the capacity to interpret complex data and extract actionable insights.

• Comprehensive understanding of customer lifecycle management and marketing principles.

• Keen attention to detail and the capability to manage and manipulate large datasets.

• Outstanding communication and collaboration skills for effective interaction with cross-functional teams.

• Experience in the water filtration or environmental industry is an advantage.

🏝️ Benefits

• Medical

• Dental

• Vision

• HSA

• Life Insurance

• AD&D

• STD

• LTD

• 401(k) Employer Match

• Paid Holidays

• Paid Vacation

• Sick Time