CRM Administrator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee service booking inquiries across various platforms.

• Organize and manage service bookings within the CRM system.

• Accurately maintain and update customer profiles and records.

• Address customer inquiries in a professional and timely fashion.

• Execute post-service follow-ups to assess customer satisfaction and experience.

• Carry out general administrative tasks to support the service department.

• Provide reception coverage as needed.

• Support with ad hoc administrative tasks and projects as assigned.

⛳️ Requirements

• Strong administrative abilities with a keen eye for detail.

• Professional demeanor with a customer-centric approach.

• High level of integrity and professionalism.

• Exceptional written and verbal communication skills.

• Strong organizational and time-management skills.

• Capacity to prioritize tasks and meet deadlines in a dynamic environment.

• Proficient in Microsoft Office 365 and CRM systems.

• Strong problem-solving capabilities and multitasking skills.

• Current Driver's License.

• Certificate or qualification in Administration or a related field.

• Prior experience in an automotive dealership setting (preferred).

• Experience in managing customer bookings and CRM systems (preferred).

🏝️ Benefits

• 20 Paid Time Off.

• Referral Bonus – 70 AUD for each successful referral to the Wingman platform (paid at the 1st month mark with a client contract).

• Annual Trip – engage with the wider Wingman community in person.

• Dedicated Support Contact (CSM) – a resource to assist you in achieving success and staying connected.

• Access to a Network – work collaboratively with fellow contractors and onshore specialists.

• Opportunities to Upskill – participate in optional sessions, peer learning, and developmental pathways.

• More Work, More Opportunity – potential for additional contracts, Statements of Work, or expanded workloads.

• High-Impact Projects – collaborate with leading Australian partners on significant assignments.

• Flexibility First – complete your work in your own way, enjoying full autonomy in achieving outcomes.

• Advisory Support – access HR, Tax, and setup guidance to ensure seamless contracting.

• 100% Work-From-Home Contracts – all engagements are designed for remote delivery.