CRM Administrator

📋 Description

• Provide daily Salesforce assistance to Commercial users, addressing queries, issues, and access requests.

• Effectively troubleshoot problems and escalate them to the Revenue Systems Lead as necessary.

• Manage routine administrative tasks, including user management, permissions, fields, layouts, list views, and reports/dashboards.

• Enhance data quality by identifying and resolving recurring issues, duplicates, and inconsistencies.

• Support controlled changes through testing, UAT assistance, release verification, and documentation.

• Develop and maintain simple documentation and playbooks for common requests.

• Encourage better decision-making by challenging ineffective practices and suggesting improved methods.

⛳️ Requirements

• Practical experience as a Salesforce administrator, either in a role-based or project-based capacity.

• Background in supporting Sales, Customer Success, or Onboarding teams.

• Familiarity with core administrative concepts, including objects and fields, permissions, users, and reports/dashboards.

• Knowledge of Flow, validation rules, and permission sets.

• Ability to communicate clearly and effectively with end users.

• A passion for practical problem-solving and collaboration within a team environment.

• Attention to detail and organization, particularly regarding data quality, access modifications, and documentation.

• Willingness to take ownership, seek assistance when necessary, and constructively challenge poor decisions.

🏝️ Benefits

• 33 days of annual leave in addition to public holidays.

• Company-sponsored days (for instance, Summer Fridays).

• Opportunities for team gatherings and company events.