Critical Incident Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Manages daily operational tasks associated with critical incident management services, ensuring continuous monitoring and coordination 24/7 throughout the year.

• Conducts real-time monitoring, incident declaration, severity assessment in accordance with established SOPs, and initiates and manages incident bridges while notifying stakeholders during the entire incident lifecycle.

• Facilitates restoration efforts among technical teams, vendors, and federal stakeholders while keeping situational awareness of enterprise conditions intact.

• Ensures precise and prompt documentation, standardized tracking and reporting in authorized systems, execution of escalation protocols, and direct assistance in root-cause analysis and post-incident evaluations.

• Supports the ongoing enhancement of incident criteria, identifies recurring and systemic issues, and actively addresses significant technical shortcomings.

⛳️ Requirements

• 4-7 years of pertinent experience.

• An associate's degree in a computer-related discipline.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and continuing education.

• Flexible work hours and remote work options.