Crisis Services Support Specialist

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Address NRS crisis contacts through various hotline channels.

• Stay engaged during shifts, managing multiple chats simultaneously.

• Conduct trauma-informed data collection.

• Ensure that youth comprehend and receive the resources provided.

• Perform warm handoffs with resource providers.

• Offer safe and supportive referrals.

• Keep thorough documentation of all crisis communications.

• Report instances of child abuse and neglect as mandated by law.

• Take part in supervisions and various training-related activities.

• Engage in ongoing training and efforts for quality improvement.

⛳️ Requirements

• Knowledge and experience in a social services setting, ideally with crisis intervention.

• A self-starter with strong attention to detail.

• Exceptional written and verbal communication abilities.

• Strong interpersonal skills for effective communication with diverse teams.

• Creative problem-solving capabilities.

• Ability to prioritize tasks and manage projects effectively.

• Demonstrated organizational and multitasking skills.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

• Familiarity with data entry procedures.

• Dedication to the mission and operational goals of NRS.

• Bilingual in Spanish is preferred but not mandatory.

🏝️ Benefits

• Training in trauma-informed, solution-focused crisis intervention.

• Involvement in all-staff and team meetings.

• Continuous training and educational opportunities.