Credit & Collections Specialist

📋 Description

• Adhere to Standard Operating Procedures (SOPs) to minimize accounts receivable aged over 60 days.

• Reach out to clients through phone calls, emails, and letters.

• Manage sensitive information with discretion and confidentiality.

• Provide updates on account resolutions for various leadership levels.

• Record all activities and efforts made to decrease balances.

• Assemble placement packages for external attorneys for potential legal action.

• Communicate with operations management, healthcare professionals, attorneys, and internal stakeholders via telephone.

• Leverage tools to enhance billing information accuracy.

• Conduct research and assess complex projects or assignments to identify and evaluate financial impacts.

• Analyze processes to identify areas for enhancement and training.

⛳️ Requirements

• High School Diploma or equivalent GED.

• One year of pertinent experience in healthcare billing.

• One year of experience in a call center, customer service, or collections setting.

• Proficiency in Microsoft Office applications, particularly Excel.

• Capability to compile and organize data effectively.

• Strong critical thinking abilities along with a basic knowledge of medical and computer skills.

• Ability to work autonomously and effectively manage time.

• A dedicated workspace that is free from distractions.

• Internet download speed of at least 50 Mbps (satellite internet is not acceptable).

• Equipment must be connected via Ethernet (Wi-Fi, mobile routers, or hotspots are not supported).

🏝️ Benefits

• Medical

• Dental

• Vision

• Life

• Short-Term Disability/Long-Term Disability

• 401(k)

• Paid Time Off (PTO)

• Flexible Time Off (FTO)

• Tuition Reimbursement

• Employee Stock Purchase Plan