Credentialing Associate – Customer Service

This is a fully remote position, open to applicants in Colorado, +3 more states.

📋 Description

• Assists CCI candidates and certificants by responding to inbound calls and emails.

• Takes appropriate actions to ensure customer satisfaction.

• Offers courteous, professional support in a manner that consistently meets or exceeds customer expectations.

• Processes product orders, payment details, credit card transactions, and quality control procedures.

• Updates records when changes occur and performs candidate registration entry and file maintenance within CCI’s various programs.

• Aids in the review of candidate applications for eligibility and completeness, and contacts customers when necessary to finalize the application process.

• Assists with audit processes.

• Responds to inquiries regarding all aspects of the certification and recertification process.

• Provides backup fulfillment duties.

• Coordinates data transmission between CCI and the testing agency (e.g., scheduling updates).

• Initiates and sustains a consultative, collegial relationship with peers, staff, volunteers, and other business entities.

• Participates in the orientation of new staff members.

• Performs additional duties as assigned.

⛳️ Requirements

• A minimum of two (2+) years of experience in a customer service-related role.

• An associate degree is preferred but not mandatory.

• Excellent written and verbal communication skills with the ability to convey technical details to non-technical customers.

• Strong analytical, problem-solving, and research skills to effectively address issues even when solutions are not immediately apparent.

• Consistent availability during CCI’s peak contact season (mid-December to February).

• Self-motivated, with prompt and responsive communication, particularly within the credentialing team.

• Comfortable working in both virtual and in-person environments.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and growth.

• Supportive work environment with a focus on team collaboration.