Creative Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the intake and prioritization of creative requests, ensuring that briefs are comprehensive, actionable, and in alignment with business objectives.

• Assist stakeholders in navigating the correct procedures, clarifying unclear requests, identifying any missing information, and minimizing unnecessary workflow disruptions.

• Manage and enhance the project management ecosystem of the creative team using tools such as Asana, Jira, or comparable platforms.

• Establish and maintain workflows, routing rules, dashboards, reporting frameworks, automations, and systems for cross-functional visibility.

• Lead project planning and pipeline management for ongoing, upcoming, and at-risk initiatives.

• Convert business priorities into actionable project plans, monitor timelines and dependencies, identify potential bottlenecks, and communicate necessary trade-offs.

• Oversee capacity planning and resource distribution across campaigns, events, digital, video, web, sales enablement, localization, and branding efforts.

• Manage expectations, address scope changes, handle urgent requests, and uphold service-level agreements, prioritization guidelines, and review timelines.

• Coordinate intricate global campaigns, including managing timelines, reviews, localization handoffs, vendor dependencies, regional feedback, and logistics for final delivery.

• Develop systems for reporting on project status, team capacity, request volume, turnaround times, and recurring operational challenges.

• Utilize data to recommend enhancements to processes and facilitate improved planning.

• Collaborate with external creative agencies, freelancers, localization partners, and production vendors, including managing timelines, deliverables, feedback loops, asset transfers, and operational expectations.

⛳️ Requirements

• Minimum of 8 years of experience in creative operations, design operations, marketing operations, creative project management, production, or a similar role within an in-house creative team, agency, or a fast-paced B2B environment.

• Strong knowledge of creative production workflows across digital, web, video, print, events, campaigns, localization, and sales enablement.

• Proficiency in project management and workflow tools such as Asana, Jira, Monday.com, Workfront, Airtable, or similar systems.

• Demonstrated ability to create scalable processes, automated workflows, dashboards, intake systems, and reporting structures.

• Exceptional communication skills with the capability to bridge gaps between creative teams, marketers, executives, regional stakeholders, and technical partners.

• Strong judgment regarding prioritization, resource allocation, scope, and trade-offs.

• Confidence in establishing boundaries, managing expectations, and guiding stakeholders through structured processes.

• Proactive, solutions-driven mindset with a respect for the creative process.

• High attention to detail, strong follow-through, and the ability to manage multiple moving parts effectively.

• Yubico is an E-Verify Participating Employer.

🏝️ Benefits

• Comprehensive health plans that include dental and vision coverage.

• Employer covers 100% of employee health premium and 85% of family premium.

• 401(k) with a dollar-for-dollar match up to 6%, capped at $6,000 per year.

• Immediate vesting in the retirement plan.

• $1,200 wellness reimbursement/earnings, prorated based on start date.

• Annual professional development stipend of $3,000.

• Participation in a mentorship program.

• 15 vacation days along with 10 holidays.

• 7 sick days annually.

• Paid parental leave: 8 weeks for all parents; birthing parents receive an additional 8 weeks, totaling 16 weeks.

• Commuter benefits.

• A global team with a mission focused on enhancing internet security.

• An equal opportunity and inclusive workplace.