Creative Operations

This is a fully remote position, open to applicants in Taiwan, +1 more country.

📋 Description

• Assist in capacity planning by monitoring the difference between planned and actual resource requirements, identifying ongoing gaps, and proposing enhancements to forecasting methods.

• Collaborate with Creatives and the Creative Operations Lead to pinpoint resource challenges, skill deficiencies, workload bottlenecks, and inefficiencies in processes utilizing Asana reporting and workload metrics.

• Leverage dashboards and Asana reporting views to uncover opportunities for automation and process optimization.

• Oversee the creative pipeline to achieve 95% on-time resource allocation for routine creative requests.

• Recognize repetitive resource tasks for potential reduction or automation through AI, Asana automations, or workflow regulations.

• Execute workflow enhancements driven by AI and automation.

• Utilize AI to evaluate workload, identify resourcing risks, and analyze project pipeline data, delivering insights to Creative leadership.

• Review agency partners based on scope, performance, cost efficiency, turnaround times, output quality, and fit for resourcing.

• Assist with agency onboarding, setup, and adjustments to scope.

• Establish and document standardized agency resourcing procedures in Confluence.

• Collaborate with the Creative Operations Lead, Program Managers, and Creatives to plan, monitor, and enhance creative work resourcing, delivery, and assessment.

• Aid in managing external agency support.

⛳️ Requirements

• Bilingual proficiency in English and Mandarin is essential for coordinating with overseas partners and stakeholders.

• Highly organized and detail-oriented, capable of tracking, structuring, and interpreting complex workflows.

• Strong analytical abilities; comfortable working with data, reporting, and dashboards to identify trends and make informed suggestions.

• Proficient in project management tools; experience with Asana reporting and automations is a significant advantage.

• Interest in AI and automation; familiarity with AI tools and enthusiasm for integrating them into operational workflows.

• Excellent communication skills.

• Self-motivated; proactively identifies challenges and proposes effective solutions.

• Interest in pursuing a career in creative operations, marketing, or project management.

• Currently enrolled in or recently graduated from a relevant academic program.

• Comfortable working in a dynamic, global, cross-functional setting.

• Current university students and recent graduates are encouraged to apply.

• Employment terms are subject to contractual agreements and local regulations.

🏝️ Benefits

• Competitive salary and comprehensive company benefits.

• Work-from-home flexibility (the arrangement may differ based on the team's business needs).

• Opportunities for networking and professional development.

• Career advancement and ongoing learning prospects.

• Flexible autonomy in an innovative workplace.

• Commitment to equal opportunity in the workplace.