Creative Director, CPG

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Lead and oversee a team of creative professionals, taking responsibility for hiring, onboarding, and daily leadership.

• Develop individual growth plans, coaching schedules, and mentorship opportunities for each team member.

• Ensure team retention by fostering trust, positive sentiment, psychological safety, and clearly defined growth trajectories.

• Manage performance evaluations using the ARC framework; provide direct feedback and make recommendations for raises and promotions.

• Supervise capacity planning and align staffing as client bookings change.

• Lead continuous training and knowledge sharing on industry trends and tools.

• Engage directly with clients to articulate strategy, performance metrics, and channel specifics.

• Participate in daily creative execution at a high standard for priority accounts, escalations, and pitches.

• Deliver executive-level oversight for pod accounts and provide hands-on support for complex or high-priority clients.

• Serve as the primary escalation point for client issues within the Creative team.

• Enhance retention by providing innovative creative solutions and recognizing opportunities for expansion.

• Monitor client churn trends and proactively address risk signals.

• Ensure the quality of creative products through rigorous QA, preventing any revenue-impacting errors.

• Guide the development of creative products through innovation, knowledge sharing, brainstorming sessions, beta testing, and trials.

• Collaborate with the Service Lead, R&D team, and platform partners to explore creative trends and innovations.

• Maintain an up-to-date understanding of the Power Circuit and nova ecosystem, adapting to changing processes.

• Utilize AI technologies to enhance and optimize business processes, driving impactful results.

• Be responsible for the growth and evolution of Creative's product offerings, team dynamics, and client relationships.

⛳️ Requirements

• Advanced proficiency in spoken and written English is essential for this position.

• 7–8 years of experience in digital marketing/creative fields, including at least 5 years in an agency environment.

• A minimum of 5 years of hands-on, expert-level experience across various creative disciplines such as copywriting, design, production, strategy, and/or post-production.

• Over 5 years of experience in team management, including performance evaluation and development planning.

• A portfolio that showcases a successful track record of conceptualizing, developing, and executing creative campaigns across multiple channels at scale.

• Proven judgment and credibility that have earned the trust of a team of creative specialists.

• In-depth knowledge of how creative functions within the larger marketing funnel and overall business strategy.

• Exceptional executive-level presentation and communication skills, with the ability to advise senior client stakeholders and internal leadership effectively.

• A visionary leader with a history of cultivating culture, inspiring teams, and pushing creative limits while achieving measurable business outcomes.

🏝️ Benefits

• Base salary plus commission opportunities.

• Prepaid Medicine Plan.

• 15 paid vacation days (PTO) annually.

• Up to 4 hours per quarter for paid Volunteer Time Off (VTO) for charitable activities.

• Fully flexible work environment: remote, in-office, or hybrid options.

• A one-time 400,000 COP Work From Home (WFH) stipend added to your first paycheck.

• Employee Assistance Program (EAP).

• 17 observed Colombian national holidays plus 2 mental health recharge days each year.

• Legal benefits including Prima and Cesantías.

• Paid Social Security.

• Unlimited opportunities for growth and leadership within a rapidly expanding firm.

• Continuous employee development programs for personal and professional advancement (Hedgehog and Vital 5s).

• Quarterly awards with prize money and recognition for exceptional performance.

• Opportunities to participate in company DEI initiatives.