Director, Design Client Experience

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Lead and guide a team of designers, emphasizing strategic vision, talent development, and excellence in execution.

• Demonstrate exceptional skill in one design area, with strong proficiency in two others and basic capability in two additional domains.

• Employ design methodologies to address execution challenges and uncover new opportunities for value generation.

• Transition to a program model and collaborate across multiple workstreams.

• Foster the development of practices that enhance the value and recognition of design both internally and externally.

• Frame and prioritize research initiatives to support strategic decision-making and identify new opportunities.

• Engage in organization-wide leadership initiatives to shape comprehensive user experiences.

• Utilize storytelling and persuasive communication to align strategy and vision with everyday practicality.

• Facilitate meetings and manage stakeholder communication effectively.

• Cultivate an understanding of the organizational context and line-of-business strategies.

• Convey a compelling vision for the team.

• Collaborate with cross-functional leaders to define problems and manage managers.

• Mentor managers in effective people-management practices.

• Recruit, develop, and maintain a high-performing team.

• Encourage shared accountability, operational excellence, and collaboration within the organization.

• Promote continuous improvement, employee engagement, and dedication to clients.

• Shape and nurture a culture that embodies Thrivent’s purpose, promise, and values.

• Exemplify Thrivent’s leadership competencies: Model the Way, Rally the Team, and Deliver Outcomes.

• Directly oversee Design Managers and Principal Designers.

• Collaborate with cross-functional Product and Engineering colleagues and organizational stakeholders.

• Present to VPs and EVPs in Product, Design, and Engineering.

⛳️ Requirements

• Bachelor’s degree or equivalent experience in Interaction Design, UI/UX Design, Web Product Design, Web Development, or a similar combination of education and experience.

• Minimum of 12 years of experience in a relevant field.

• 5–8 years of experience in user experience, interaction design, product innovation, and research within a product development team.

• Proven track record of leading and mentoring design teams.

• Significant management experience is required.

• Capability to recruit and hire top-tier talent.

• Strong leadership capabilities.

• Ability to develop innovative design practices that enhance design value and recognition.

• Excellent skills in strategic communication.

• Comprehensive understanding of organizational context and line of business strategy.

• Experience in talent management, recruiting, hiring, and professional development.

• Experience in annual and ad hoc headcount planning along with securing necessary budgets.

• Preferred: experience in strategic design thinking.

• Preferred: knowledge and experience in diversified financial services.

• Preferred: experience working within a scalable product operating model.

🏝️ Benefits

• Various bonuses, including annual or long-term incentives.

• Medical, dental, and vision insurance.

• Health savings account.

• Flexible spending account.

• 401k plan.

• Pension scheme.

• Life and accidental death and dismemberment insurance.

• Disability insurance.

• Supplemental protection insurance.

• 20 days of Paid Time Off annually.

• Sick and Safe Time.

• 10 paid company holidays.

• Volunteer Time Off.

• Paid parental leave.

• Employee Assistance Program (EAP).

• Well-being benefits.

• Additional employee benefits.