Court Support Specialist

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Contact courts regarding specific orders and general updates on court status, including addressing inquiries and resolving issues related to current orders.

• Communicate in a clear and professional manner through remote voice calls and emails, maintaining a positive service attitude while engaging with court personnel, attorneys, and other clients.

• Utilize Skye (in-house application) to manage document processing, input informative updates/notes, and perform various data entry tasks with a high level of accuracy.

• Handle a steady flow of incoming and outgoing phone calls to assist courts and clients with their inquiries, including managing calls from both courts and customers.

• Convey pertinent, updated information from the courts to our process servers and clients as required.

• Work collaboratively with team members to identify root causes and inefficiencies in the process as documents move to and from court.

• Navigate and comprehend court dockets to understand how they convey case documents and statuses, as well as downloading documents directly and importing them into the internal application as necessary.

• Undertake additional job-related responsibilities as assigned.

⛳️ Requirements

• A high school diploma or GED is required.

• Legal experience is preferred.

• At least 1+ years of experience in customer support, call-center, or retail in a customer-facing, service-oriented role is preferred.

• Excellent communication skills, both written and verbal.

• Comfortable working and communicating effectively in a remote environment, utilizing programs such as Teams/Zoom for outbound calls, Teams for chats, and Outlook for emails.

• Proficient in Microsoft Office Suite programs, including Microsoft Outlook, Teams, Excel, and Word, as well as other tools like online faxes.

• Experience with document manipulation, particularly with PDFs.

• Ability to perform repetitive data entry tasks accurately.

• Proficient in reading, writing, and speaking English.

• Quick learner with a willingness to learn and develop professionally.

🏝️ Benefits

• Health, Dental, and Vision insurance

• 401(k) plan with company matching

• Paid time off

• 7 paid company holidays

• 4 floating holidays per year

• Life Insurance and Accidental Death & Dismemberment Insurance

• Long-term disability insurance

• Health Care Reimbursement Flexible Spending Account

• Dependent Care Flexible Spending Account

• Employee Assistance Program (EAP)

• Pet Insurance