Court Support Specialist

This is a fully remote position, open to applicants in Puerto Rico.

📋 Description

• Contact courts regarding individual orders and general updates on court statuses, addressing inquiries and resolving issues linked to existing orders.

• Communicate with court personnel, attorneys, and other clients in a precise and professional manner through remote voice calls and emails, maintaining a positive service attitude.

• Utilize Skye (our in-house application) to process documents, input informative updates/notes, and perform various data entry tasks with a high level of accuracy.

• Handle a steady flow of incoming and outgoing phone calls to assist courts and customers with their inquiries, while also managing calls received from courts and customers.

• Convey pertinent and updated information from courts to our process servers and customers as needed.

• Collaborate with team members to identify root causes and inefficiencies in processes as documents move to and from court.

• Navigate and comprehend court dockets to understand how case documents and statuses are communicated, as well as download documents directly and import them into the internal application as required.

• Carry out other job-related responsibilities as assigned.

⛳️ Requirements

• A high school diploma or GED is mandatory.

• Legal experience is preferred.

• At least 1 year of customer support, call-center, or retail experience in a customer-facing, service-oriented role is preferred.

• Excellent communication skills, both written and verbal.

• Comfortable working and interacting effectively in a remote environment, utilizing programs like Teams/Zoom for outbound calls, Teams for chats, and Outlook for emails.

• Proficient in using Microsoft Office suite applications such as Outlook, Teams, Excel, and Word, along with other tools like online fax services.

• Experience with document manipulation (PDFs).

• Ability to accurately perform repetitive data-entry tasks.

• Proficient in reading, writing, and speaking English.

• Quick learner with a willingness to learn and develop.

🏝️ Benefits

• Health, Dental, and Vision insurance.

• 401(k) plan with company matching.

• Paid time off.

• Seven paid company holidays.

• Four floating holidays per year.

• Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance.

• Long Term Disability coverage.

• Health Care Reimbursement Flexible Spending Account.

• Dependent Care Flexible Spending Account.

• Employee Assistance Program (EAP).

• Pet Insurance.