Court Support Specialist

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Initiate contact with courts regarding individual orders and general updates about court statuses, including addressing inquiries and resolving issues related to current orders.

• Engage in clear and professional communication through remote voice calls and emails, maintaining a positive service attitude while interacting with court personnel, attorneys, and other clients.

• Utilize Skye (the in-house application) to process documents, add informative updates/notes, and perform other data entry tasks with a high level of accuracy.

• Manage a steady flow of incoming and outgoing phone calls to assist courts and customers with inquiries, and oversee calls from both courts and clients.

• Convey relevant and updated information from courts to our process servers and customers as necessary.

• Collaborate with team members to identify root causes and process inefficiencies that occur as documents are transmitted to and from the court.

• Navigate and comprehend court dockets to understand the communication of case documents and statuses, as well as download documents directly and import them into the internal application when required.

• Execute other job-related responsibilities as assigned.

⛳️ Requirements

• A high school diploma or GED is mandatory.

• Prior legal experience is preferred.

• At least 1 year of customer support, call center, or retail experience in a customer-facing, service-oriented role is preferred.

• Excellent communication skills, both written and verbal, are essential.

• Must be comfortable working and communicating effectively in a remote environment, utilizing programs such as Teams/Zoom for outbound calls, Teams for chats, and Outlook for emails.

• Proficiency in Microsoft Office Suite, including Outlook, Teams, Excel, and Word, along with other programs like online fax services, is necessary.

• Experience with document manipulation, particularly PDFs, is required.

• Ability to perform repetitive data entry tasks with a high degree of accuracy.

• Must be able to read, write, and speak English proficiently.

• A quick learner with a willingness to learn and grow is essential.

🏝️ Benefits

• Health, Dental, and Vision insurance

• 401(k) plan with company matching

• Paid time off

• 7 paid company holidays

• 4 floating holidays each year

• Life Insurance and AD&D Insurance

• Long Term Disability coverage

• Health Care Reimbursement Flexible Spending Account

• Dependent Care Flexible Spending Account

• EAP (Employee Assistance Program)

• Pet Insurance