Court Support Specialist

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Initiate contact with courts regarding individual orders and general updates on court statuses, including addressing inquiries and resolving issues pertaining to existing orders.

• Interact accurately and professionally through remote voice calls and emails, maintaining a positive service demeanor while engaging with court personnel, attorneys, and other clients.

• Utilize Skye (an in-house application) to process documents, input informative updates/notes, and perform other data entry tasks with a high level of accuracy.

• Handle a steady flow of incoming and outgoing phone calls to assist courts and customers with their inquiries, while also managing calls from courts and customers.

• Convey pertinent and updated information from courts to our process servers and customers as necessary.

• Collaborate with team members to identify root causes and process inefficiencies that occur as documents are processed through the court system.

• Navigate and comprehend court dockets to understand how case documents and statuses are communicated, as well as download documents directly and import them into the internal application as required.

• Carry out additional job-related responsibilities as assigned.

⛳️ Requirements

• A high school diploma or GED is required.

• Legal experience is preferred.

• A minimum of 1 year of customer support, call-center, or retail experience in a customer-facing, service-oriented role is preferred.

• Excellent communication skills, both written and verbal.

• Comfortable working and communicating effectively in a remote setting, utilizing programs such as Teams/Zoom for outbound calls, Teams for chats, and Outlook for emails.

• Familiarity with the Microsoft Office suite, including Outlook, Teams, Excel, and Word, as well as other programs like online fax services.

• Experience with document manipulation, specifically PDFs.

• Ability to perform repetitive data entry tasks with precision.

• Proficiency in reading, writing, and speaking English.

• Quick learner with a willingness to learn and develop professionally.

🏝️ Benefits

• Health, Dental, and Vision insurance

• 401(k) with company matching

• Paid time off

• 7 Paid company holidays

• 4 Floating holidays per year

• Life Insurance and AD&D Insurance

• Long Term Disability

• Health Care Reimbursement Flexible Spending Account

• Dependent Care Flexible Spending Account

• EAP (Employee Assistance Program)

• Pet Insurance