Court Coverage Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of open court hearings and ensure attorney coverage via phone, text, and email prior to hearing dates.

• Negotiate fees in real time, manage counteroffers, and safeguard margins while securing coverage.

• Prioritize competing hearings and make swift judgment calls.

• Address last-minute changes, cancellations, and urgent coverage gaps.

• Onboard and assist attorneys, respond to inquiries, and act as their main point of contact.

• Provide law-firm clients with updates on hearing status.

• Record activities, confirm assignments, and keep accurate pipeline data.

• Identify recurring coverage gaps and propose enhancements during daily huddles and team meetings.

• Strive to meet daily metrics for coverage speed, dropped hearings, portfolio efficiency, and cost targets.

• Resolve scheduling conflicts, arrange next-day coverage, and transfer outstanding tasks.

⛳️ Requirements

• Over 1 year of experience in a position that involves high-volume phone outreach or direct negotiation, such as inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service.

• Proficient and effective on the phone, with strong verbal and written communication skills.

• Highly organized and capable of managing multiple open items concurrently.

• Remain calm and make decisive choices under deadline pressure.

• Comfortable with technology and quick to adapt to new platforms.

• High school diploma or equivalent is required.

• Preferred: Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound setting.

• Preferred: Proven record of achieving or exceeding KPIs in a metrics-focused role.

• Preferred: Familiarity with CRM or scheduling tools.

• Preferred: Background in legal, court, or collections operations.

• Preferred: Comfortable using Mac OS and Google Workspace.

• Available to work Monday–Friday, 8:00 AM–5:00 PM Mountain Time.

• Must reside in Arkansas.

🏝️ Benefits

• Health, Dental, and Vision Insurance.

• 401(k) with Company Matching.

• Paid Time Off.

• 7 Paid Company Holidays.

• 4 Floating Holidays per Year.

• Life Insurance and AD&D Insurance.

• Long-Term Disability.

• Health Care Reimbursement Flexible Spending Account (FSA).

• Dependent Care Flexible Spending Account.

• Employee Assistance Program (EAP).

• Pet Insurance.

• Opportunities for advancement from within and a clear career path toward senior specialist and supervisor roles.

• A collaborative and supportive team environment.

• Daily huddles and team meetings to share challenges, brainstorm solutions, and enhance work processes.