Court Coverage Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of upcoming court hearings and ensure attorney coverage via phone, text, and email prior to the hearing dates.

• Negotiate fees, manage counteroffers, and extend above-standard offers while safeguarding profit margins.

• Prioritize conflicting hearings and make swift judgment calls.

• Address last-minute changes, cancellations, and urgent coverage needs.

• Onboard and assist attorneys, respond to inquiries, and act as their main point of contact.

• Provide law firms with updates on hearing statuses.

• Track activities, confirm assignments, and keep precise pipeline records.

• Recognize recurring coverage gaps and propose process enhancements during huddles and team meetings.

• Monitor daily metrics related to coverage speed, dropped hearings, portfolio efficiency, and cost objectives.

• Assess new and at-risk hearings, resolve scheduling and conflict issues, prepare next-day coverage, and transition active tasks.

⛳️ Requirements

• A minimum of 1 year in a role necessitating high-volume phone outreach or direct negotiation, such as inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service.

• Proficient and effective on the phone, with excellent verbal and written communication skills.

• Well-organized and capable of managing multiple open items concurrently.

• Composed and decisive under tight deadlines.

• Comfortable with technology and quick to adapt to new platforms.

• High school diploma or equivalent required.

• Preferred: experience in staffing, dispatch, gig-platform operations, or a high-volume call center/outbound environment.

• Preferred: proven track record of achieving or surpassing KPIs in a metrics-driven role.

• Preferred: familiarity with CRM or scheduling tools.

• Preferred: exposure to legal, court, or collections operations.

• Preferred: comfortable using Mac OS and Google Workspace.

• Availability Monday–Friday, 8:00 AM–5:00 PM Mountain Time.

🏝️ Benefits

• Health, Dental, and Vision Insurance.

• 401(k) with Company Matching.

• Paid Time Off.

• 7 Paid Company Holidays.

• 4 Floating Holidays per Year.

• Life Insurance and AD&D Insurance.

• Long-Term Disability.

• Health Care Reimbursement Flexible Spending Account (FSA).

• Dependent Care Flexible Spending Account.

• Employee Assistance Program (EAP).

• Pet Insurance.

• Opportunities for promotion from within and a clear career progression towards senior specialist and supervisor roles.

• Collaborative and supportive team environment.

• Daily huddles and team meetings for sharing ideas and enhancing processes.