Court Coverage Specialist

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Manage a portfolio of open court hearings and ensure attorney availability via phone, text, and email prior to hearing dates.

• Negotiate fees, handle counteroffers, and safeguard margins while securing attorney coverage.

• Prioritize competing hearings and make swift judgment decisions.

• Address last-minute changes, cancellations, and urgent coverage needs.

• Onboard and assist attorneys, acting as their primary point of contact.

• Keep law firms updated on the status of hearings.

• Record activities, confirm assignments, and maintain precise pipeline data.

• Identify recurring coverage shortages and suggest enhancements during huddles and team meetings.

• Monitor daily metrics including coverage speed, missed hearings, portfolio efficiency, and cost objectives.

• Resolve scheduling conflicts and prepare outstanding work for handoff.

⛳️ Requirements

• Minimum of 1 year in a position demanding high-volume phone outreach or direct negotiation.

• Comfortable and efficient in phone communication, possessing strong verbal and written skills.

• Highly organized and capable of managing multiple open items concurrently.

• Remain calm and decisive under tight deadlines.

• Tech-savvy and quick to adapt to new platforms.

• High school diploma or equivalent required.

• Preferred: experience in staffing, dispatch, gig-platform operations, or a high-volume call center/outbound environment.

• Preferred: proven track record of meeting or exceeding KPIs in a metrics-driven role.

• Preferred: familiarity with CRM or scheduling software.

• Preferred: exposure to legal, court, or collections operations.

• Preferred: comfortable using Mac OS and Google Workspace.

• Monday to Friday availability, from 8:00 AM to 5:00 PM Mountain Time.

• Must reside in North Carolina.

🏝️ Benefits

• Health, Dental, and Vision Insurance.

• 401(k) with Company Matching.

• Paid Time Off.

• 7 Paid Company Holidays.

• 4 Floating Holidays per Year.

• Life Insurance and AD&D Insurance.

• Long-Term Disability.

• Health Care Reimbursement Flexible Spending Account (FSA).

• Dependent Care Flexible Spending Account.

• Employee Assistance Program (EAP).

• Pet Insurance.

• Defined career ladder and opportunities for advancement.