Court Coverage Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Manage a portfolio of scheduled court hearings and ensure attorney coverage through phone, text, and email prior to hearing dates.

• Negotiate fees in real-time, handle counteroffers, and safeguard margins while securing coverage.

• Prioritize a fast-paced pipeline by triaging competing hearings.

• Address last-minute changes, cancellations, and urgent coverage needs.

• Onboard new attorneys, respond to inquiries, and provide continuous support.

• Keep law firms informed about hearing statuses and maintain client communication.

• Log activities, confirm assignments, and ensure the accuracy of pipeline data.

• Identify recurring coverage challenges and propose process enhancements during huddles and team meetings.

• Achieve daily metrics related to coverage speed, dropped hearings, portfolio efficiency, and cost objectives.

• Resolve scheduling conflicts and issues.

• Prepare coverage for the following day and transition any outstanding tasks.

⛳️ Requirements

• Minimum of 1 year in a role that involves high-volume phone outreach or direct negotiation, such as inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service.

• Proficient and comfortable using the phone, with excellent verbal and written communication skills.

• Highly organized and capable of managing multiple open items simultaneously.

• Able to remain calm and decisive under deadline pressure.

• Technologically adept and quick to learn new platforms.

• High school diploma or equivalent required.

• Preferred: experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound setting.

• Preferred: proven history of meeting or surpassing KPIs in a metrics-driven environment.

• Preferred: familiarity with CRM or scheduling software.

• Preferred: exposure to legal, court, or collections operations.

• Preferred: comfortable using Mac OS and Google Workspace.

• Availability required Monday–Friday, from 8:00 AM to 5:00 PM Mountain Time.

• Must reside in Florida.

🏝️ Benefits

• Health, Dental, and Vision Insurance.

• 401(k) with Company Matching.

• Paid Time Off.

• 7 Paid Company Holidays.

• 4 Floating Holidays per Year.

• Life Insurance and AD&D Insurance.

• Long-Term Disability.

• Health Care Reimbursement Flexible Spending Account (FSA).

• Dependent Care Flexible Spending Account.

• Employee Assistance Program (EAP).

• Pet Insurance.

• Opportunities for promotion from within and a clearly defined career path toward senior specialist and supervisor roles.

• A collaborative, supportive team environment.

• Daily huddles and team meetings for sharing challenges, brainstorming solutions, and enhancing work processes.