Correspondence Specialist

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Daily review and management of scanned mail and email communications.

• Implement firm-specific handling procedures to decide the suitable actions for each correspondence.

• Inform relevant staff about significant or urgent communications.

• Ensure that all mail processing aligns with the firm's established procedures and protocols.

• Update internal calendars by incorporating events and deadlines that arise from correspondence.

• Timely send email notifications to clients and staff regarding updates and deadlines.

• Accurately input all information into internal systems to prevent missed deadlines.

• Act as the main point of contact for inquiries related to correspondence within the firm.

• Collaborate with other departments by offering timely updates and notifications.

• Facilitate clear communication regarding mail processing to meet operational requirements.

• Provide support across departments to assist other teams with projects or initiatives as needed.

• Aid in the development and improvement of company protocols and processes.

⛳️ Requirements

• A sincere dedication to assisting immigrants in securing their future in the United States through asylum.

• Exceptional organizational abilities and a keen attention to detail.

• Proficiency in both Spanish and English, as both languages will be utilized daily.

• Strong communication and interpersonal skills.

• Capability to manage multiple deadlines concurrently and track tasks independently.

• Empathy and patience when assisting clients in crisis situations.

• Ability to perform well under pressure while maintaining accuracy during demanding periods.

• Tech-savvy with a willingness to learn new online systems and procedures.

🏝️ Benefits

• 11 U.S. federal holidays off (paid) regardless of your location.

• An office closure during the week between Christmas and New Year's, fully paid.

• Compensation for local holiday work that does not coincide with a U.S. holiday, according to your country's labor laws.

• A comprehensive training program — we invest in getting you up to speed with our systems and best practices.

• Mentorship and collaboration opportunities — learn from seasoned professionals in your field and share your expertise.

• Opportunities for career advancement — we promote from within and create pathways for growth.

• Equipment support — a stipend or provided equipment to establish your home office, available after 4 months on the job.