Corporate Travel Specialist – Bilingual, English

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Offer assistance for both domestic and international corporate travel requests, ensuring optimal quality and operational efficiency while adhering to SLAs, mandatory processes, and specific requirements to retain clients and consistently enhance delivery quality.

• Identify, evaluate, and act on opportunities to enhance processes for both internal and external clients.

• Prepare estimates, make reservations, issue and reissue tickets for domestic and international air travel; book hotels for domestic and international stays; arrange local services (both domestic and international); coordinate ground transportation within the country; process travel insurance; and manage group bookings for flights, hotels, and tours (domestic/international).

• Conduct training sessions.

• Foster the development of team members.

• Manage case processes with clients and other analysts.

• Collaborate with management to create and implement new processes and procedures, promoting innovative strategies to deliver greater value to clients and the organization.

⛳️ Requirements

• A technical and/or university degree in Tourism, Hospitality, Business Administration, or related fields;

• Proficient in English (Advanced/Fluent);

• Availability to work a night schedule of 5x2: 23:00–08:00 or 00:00–09:00 (days off on Tuesdays and Wednesdays);

• Skilled in Microsoft Office;

• Experience in corporate travel;

• Advanced understanding of OBT and GDS systems;

• In-depth knowledge of rental car systems and airline systems;

• Extensive knowledge of hotel and lodging providers.

🏝️ Benefits

• Meal/food allowance on the Flash card;

• SulAmérica medical and dental plans;

• Total Pass;

• Home office allowance on the Flash card;

• Mental health support (VOLL Care);

• Education assistance through VOLL Education;

• Group life insurance;

• 6-month maternity leave;

• 30-day paternity leave (Our parental leave policy equally applies to same-sex couples);

• Day off.