Corporate Travel Operations Manager – After Hours

This is a fully remote position, open to applicants in Alabama, +20 more states.

📋 Description

• Accountable for delivering positive and supportive leadership at the front line to cultivate and sustain a professional team capable of achieving the mission of Fox World Travel.

• Guide team members in reaching the highest standards of customer service, revenue growth, and profitability.

• Perform regular audits of team members’ reservations and call logs; manage the associate schedule.

• Create and uphold a workplace environment that attracts and retains high-quality employees.

• Assist team members by handling calls and booking reservations when the workload surpasses staffing levels.

• Mentor and develop team members towards attaining their professional aspirations by providing constructive feedback through monthly one-on-one meetings and annual evaluations.

• Participate in new hire interviews and recommend qualified candidates.

• Maintain a positive and collaborative relationship with colleagues across all departments to promote an atmosphere of trust and mutual respect.

• Champion standards and best practices whenever feasible and effectively cultivate a culture of engagement.

⛳️ Requirements

• Minimum of 5 years of progressive corporate travel experience.

• Demonstrated ability to successfully lead and coach; previous managerial experience of at least 2 years is required.

• Some post-secondary education in Business Administration, Management, or a related field is preferred.

• International travel experience is mandatory.

• Proficiency in GDS, specifically Travelport Smartpoint.

• Availability to work evenings, weekends, and holidays as scheduled.

• Strong knowledge and proven proficiency in all Microsoft Office applications.

• Extensive experience in all aspects of business travel centers, including support functions, group air reservations, domestic and international bookings, and a thorough understanding of front, mid, and back-office operations, processing exchanges, and online queue management.

• Capability to work efficiently as part of a team.

• Proficient in gathering and analyzing statistical data, generating reports, and planning, coordinating, and administering complex administrative systems and processes.

• Ability to communicate confidently and create a credible impression.

• Self-motivated, demonstrating initiative with a strong commitment to personal goals, objectives, and work ethic.

• Exceptional attention to detail and accuracy.

• Outstanding interpersonal and organizational abilities.

🏝️ Benefits

• Competitive wages

• Flexible time off (vacation, sick, personal)

• FAM Adventure Bucks to assist you in exploring the world

• Remote/hybrid work options

• Comprehensive benefits package including medical, dental, vision, long-term disability, company-sponsored life insurance, and short-term disability

• Tuition reimbursement

• 401(k) contributions