Corporate Production Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Offer top-tier support to branch personnel across all company systems.

• Provide daily assistance for all employees through our internal ticketing system, incoming calls, emails, and video conferences via Microsoft Teams.

• Deliver hands-on guidance and troubleshooting for Encompass and other third-party applications.

• Proactively monitor and manage the Loan Support Queue.

• Recognize and address the distinctive needs of assigned branches.

• Oversee and participate in projects related to the implementation of new systems.

• Facilitate cross-functional initiatives by collaborating with processing and support team members.

• Maintain a comprehensive understanding of relevant federal, state, and agency regulations.

• Assist in the upkeep of internal documentation.

⛳️ Requirements

• Minimum of 2 years of loan processing experience within a mortgage operations setting.

• At least 2 years of hands-on experience with Encompass LOS.

• Experience in training or mentoring team members on LOS systems and loan processes is preferred.

• Experience in managing a support queue, prioritizing tasks, and addressing complex issues promptly and professionally is preferred.

• Working knowledge of mortgage industry processes, disclosures, loan documentation, and relevant regulatory guidelines.

• Familiarity with the mortgage lending process, TRID rules and regulations, REPSA, and required disclosures.

• Knowledge of FNMA, FHLMC, FHA, and VA loan programs.

🏝️ Benefits

• Medical coverage.

• Dental insurance.

• Vision care.

• 401K plan.

• Company-sponsored short-term disability.

• Employee assistance program.

• Wellness program.