Copilot Enablement & Training Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct engaging training sessions aimed at customers, focusing on Copilot for Microsoft 365 and its integration within the Microsoft Office suite (Word, Excel, PowerPoint, Outlook, Teams).

• Instruct end users on practical, role-specific methods to leverage Copilot for enhanced productivity in their everyday tasks.

• Educate customers about the functionality and advantages of personal agents within Microsoft Copilot for Microsoft 365, including how to create and implement these agents to optimize individual workflows.

• Create and enhance training materials, demonstrations, and quick-reference guides that make AI tools accessible to non-technical users.

• Maintain a working knowledge of Microsoft Copilot, Copilot for Microsoft 365, Copilot Studio, Microsoft Cowork, Claude Cowork, and Google Gemini, ensuring the ability to discuss their functionalities and suitable use cases.

• Respond to and resolve end-user inquiries during and after training sessions, tailoring explanations to suit varying skill levels.

• Collect feedback from training sessions to consistently refine content and delivery methods.

• Keep up to date with new features and updates within the Microsoft Copilot ecosystem and other AI productivity tools.

• Collaborate with internal delivery and solutions teams to ensure training aligns with customer requirements.

• Occasionally travel to customer locations to provide in-person training and enablement.

• Perform additional duties as required.

⛳️ Requirements

• Bachelor’s degree or equivalent experience, including military experience.

• A minimum of 2 years in a customer-facing role, such as training, enablement, or end-user support (preferably in a technology setting).

• Familiarity with Microsoft 365 and the Office suite (Word, Excel, PowerPoint, Outlook, Teams).

• A genuine interest in AI productivity tools and a commitment to ongoing learning of new platforms.

• Comfortable and relaxed when presenting to live audiences with varying levels of technical expertise.

• Strong verbal communication skills—able to articulate clearly and explain technical concepts in layman's terms.

• Friendly and approachable demeanor paired with excellent interpersonal skills.

• Solid organizational abilities and attention to detail.

• Willingness and capability to travel occasionally to customer sites as necessary.

• Must be a US Citizen.

• Capability to obtain Government Security Clearance.

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Flexible work hours.

• Paid time off.

• Professional development opportunities.