Copilot Chat/M365 Trainer

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Conduct instructor-led, virtual, and self-paced training sessions covering: Microsoft Copilot Chat, Microsoft 365 Copilot, Teams Copilot, Outlook Copilot, Word Copilot, Excel Copilot, PowerPoint Copilot, SharePoint, and OneDrive integrations.

• Educate employees on the responsible, secure, and effective use of AI in their daily workflows.

• Showcase real-world business applications and productivity improvements utilizing Copilot tools.

• Facilitate workshops on prompt engineering and sessions on AI best practices.

• Offer personalized mentoring and coaching to individuals.

• Develop training materials which include: User guides, Quick-reference sheets, Videos and tutorials, Hands-on labs, eLearning modules, Prompt libraries, and templates.

• Create role-specific learning paths for executives, managers, and end users.

• Update training content as Microsoft rolls out Copilot enhancements and new AI features.

• Serve as the main point of contact for team members interested in AI-enabled technologies, productivity tools, automation, and customized solutions.

• Lead the requirements-gathering process, converting business needs into prospective solutions using Microsoft Power Platform, Copilot, and other AI tools.

• Implement, configure, and oversee Microsoft Copilot within Microsoft 365 environments.

• Establish and execute best practices for AI-assisted workflows and automation.

• Diagnose Copilot-related technical problems, performance issues, and security risks.

• Collaborate with IT and cybersecurity teams to guarantee data privacy and regulatory compliance.

• Assess Copilot updates, enhancements, and integrations based on business requirements.

• Provide technical training and documentation for teams utilizing AI-powered tools.

⛳️ Requirements

• A Bachelor’s degree in Information Technology, Education, Business, Communications, or a related field is preferred.

• US citizenship is required by the Federal Client.

• Proven experience in designing, building, and supporting Microsoft Power Platform solutions.

• Over 3 years of experience working with OpenAI GPT models, whether through Copilot or directly via Azure AI or OpenAI.

• Strong practical experience with Microsoft 365 applications.

• Familiarity with Microsoft Copilot Chat and Microsoft 365 Copilot tools.

• Knowledge of generative AI concepts and prompt engineering practices.

• Exceptional presentation, facilitation, and communication abilities.

• Capacity to clarify technical concepts for non-technical audiences.

• Experience in creating training materials and educational content.

• Understanding of AI, Generative AI, Copilot, and Microsoft productivity suites (Power Platform, SharePoint, Teams, Outlook, Office 365).

• Capability to instruct and guide both enterprise and end users on interacting with Copilot (prompts, document context, instructions, agentic) to optimize output and interpret generated content for insight and decision-making support.

• Integrate Copilot into business operations, facilitating the introduction of functionality into workflows.

• Define Copilot use cases by aligning business needs with Copilot functionalities, maximizing usage without customizations, and providing design recommendations for necessary customizations.

• Ability to promote the adoption of AI technologies and productivity tools across diverse business units.

• Proficiency in AI automation, machine learning models, and NLP-based systems.

• Strong problem-solving skills for technical debugging and optimization.

• Knowledge of cybersecurity best practices in AI-enabled enterprise solutions.

• Robust understanding of IT Service Facilitation processes and methodologies.

• Experience in business analysis, requirements gathering, and translating needs into actionable recommendations.

• Excellent communication skills, capable of facilitating discussions, documenting requirements, and effectively presenting solutions.

• PL-900 (Microsoft Power Platform Fundamentals) certification is required by the start date.

🏝️ Benefits

• 15 days of PTO, which includes paid parental, military, and bereavement leave.

• Eleven (11) paid Federal holidays, with five being floating holidays.

• Health and Dental Insurance (includes 100% employer-paid premiums for employee coverage under the HDHP health plan).

• Life Insurance and STD/LTD term disability coverage, with employer-paid premiums.

• 401(k) plan with a match that is 100% vested after two years of service.

• FSA/DFSA/HSA flexible benefit plans.

• Annual Tuition & Professional Development Reimbursement benefit.