Coordonnateur(trice) à la planification des soins aux patients

This is a fully remote position, open to applicants in Canada.

📋 Description

• Coordinate and schedule patient infusion and injection appointments in accordance with referrals and medical directives.

• Reach out to patients to arrange appointments and verify scheduling details within established timelines.

• Communicate with pharmacies to ensure medication availability prior to scheduling.

• Organize nurse schedules and confirm adequate clinical staffing for treatments.

• Keep precise patient records and update scheduling systems accordingly.

• Handle inbound and outbound calls as well as emails, achieving service KPIs.

• Send communications such as welcome emails and appointment confirmations to patients.

• Track referrals, follow up on pending medication deliveries, and guarantee readiness for appointments.

• Efficiently manage rescheduling, no-shows, and changes to appointments.

• Collaborate with internal teams and external healthcare partners to facilitate seamless patient care delivery.

• Participate in on-call rotations and extended shifts as needed.

⛳️ Requirements

• A post-secondary diploma or degree in administration, healthcare, or a related field, or a comparable combination of education and experience.

• At least 2+ years of customer service experience, ideally in a high-volume environment.

• Experience in coordinating clients, patients, or scheduling services.

• Excellent organizational and communication skills.

• Ability to juggle multiple priorities and adhere to deadlines.

• Proficiency in computer applications (MS Office and scheduling systems).

• Fluency in English, both written and spoken.

🏝️ Benefits

• Competitive compensation package.

• Health insurance coverage.

• Flexible work schedules.

• Paid time off.