Coordinator, Learning Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist with routine Learning Management System (LMS) builds, updates, and configurations by utilizing documented templates, Standard Operating Procedures (SOPs), and established build standards.

• Upload, organize, maintain, and retire learning content within the LMS in accordance with predefined standards.

• Oversee learner enrollments, assignments, access requests, and updates to the course lifecycle.

• Ensure catalog accuracy, maintain metadata, manage version control, and uphold system hygiene across assigned LMS tasks.

• Generate and execute standardized LMS reports, including participation, completion, and compliance tracking.

• Conduct quality checks on the LMS prior to handoff or publishing to guarantee accuracy and consistency in setup.

• Assist with uploads and various administrative functions related to the LMS.

• Detect and escalate system issues, process deficiencies, or risks to the Associate or Senior Manager.

• Act as the primary point of contact for inquiries directed to the Learning Inbox and LMS support requests.

• Resolve common issues related to LMS access, navigation, enrollment, completion, and learner accounts.

• Provide prompt and professional communication regarding support requests, updates on status, and next steps.

• Accurately document issues and escalate complex technical problems or requests that exceed defined parameters.

• Support learners and internal stakeholders by adhering to established support protocols and escalation procedures.

• Track assigned LMS requests, tasks, and deliverables utilizing designated tracking and documentation tools.

• Maintain precise records, documentation, status updates, and project artifacts related to assigned responsibilities.

• Assist with scheduling LMS-related meetings and maintaining necessary supporting documentation as required.

• Identify potential delays, missing information, or obstacles and proactively communicate them to the Associate or Senior Manager.

• Verify that assigned LMS activities meet documented criteria and quality standards prior to handoff.

• Support Learning Services delivery activities while ensuring that broader project ownership remains with the appropriate project lead or stakeholder.

⛳️ Requirements

• Bachelor's degree or relevant professional experience in administration, operations, customer support, training coordination, project coordination, learning support, education, healthcare, or a related field.

• Coursework in learning technology, LMS, training, education, business administration, or related disciplines.

• Experience working within structured processes, SOPs, or administrative workflows.

• Proven ability to support multiple concurrent tasks, requests, or projects in a fast-paced setting.

• Experience managing various priorities, deadlines, or requests simultaneously.

• Familiarity with business systems, databases, software applications, or other technology platforms to perform day-to-day tasks.

• Demonstrated aptitude for quickly learning new technology systems and processes.

• Experience with or support of a Learning Management System (LMS).

• Background in supporting learning, training, education, enablement, or customer support programs.

• Experience with content administration, reporting, user management, or system support activities.

• Familiarity with regulated, compliance-focused, or quality-oriented environments.

• Proficient in Microsoft 365, including Outlook, Excel, Teams, and SharePoint.

• Comfortable using spreadsheets, reporting tools, and business systems to manage tasks and track progress.

• Ability to learn new software systems and technology platforms efficiently.

• Capability to follow documented SOPs, checklists, templates, and processes diligently.

• Strong ability to manage multiple tasks while ensuring accuracy and attention to detail.

🏝️ Benefits

• Remote Work Practices: Cogstate is a virtual-first company, allowing employees to work from anywhere within the United States, Australia, or the United Kingdom where Cogstate is registered to do business!

• Generous Paid Time-off: Employees receive 20 days of vacation leave, 10 days of personal leave, and 10 paid public holidays.

• 401(k) Matching: As you invest in your future, Cogstate invests in you too, matching up to 3% of your annual salary in Cogstate’s 401(k) program.

• Competitive Salary: We provide competitive base salaries along with additional earning opportunities based on the role.

• Health, Dental & Vision Coverage: Comprehensive health and dental insurance options with competitive company contributions are available, along with free vision insurance for all full-time employees.

• Short-Term & Long-Term Disability Life Insurance: Fully sponsored by the employer.

• Pre-Tax Benefits: Healthcare and Dependent Care Flexible Spending Accounts.

• Learning & Development Opportunities: Cogstate offers a robust learning program, including mentorships and support for enhancing knowledge or obtaining certifications in relevant areas of interest.