Coordinator, Data Center Infrastructure

This is a fully remote position, open to applicants in India.

📋 Description

• Manage the team queue by prioritizing tasks and escalating issues as necessary.

• Oversee remote hands activities and deliver comprehensive technical instructions during incidents.

• Provide support for infrastructure projects within global data center environments.

• Assist in the delivery of co-location projects, including installations, decommissions, and migrations.

• Contribute to data center build-outs and expansion initiatives.

• Collaborate closely with vendors and service providers, offering detailed technical guidance for hardware deployments, troubleshooting, and remediation efforts.

• Participate in an on-call rotation to assist with out-of-hours incidents and escalations.

• Keep accurate records in the Data Center Infrastructure Management (DCIM) system as changes are made in the environment.

• Maintain precise inventory logs within the stock management system.

• Process cross-connect requests, including installations, de-installations, and hot-cut activities.

• Ensure accurate record-keeping for circuits and connectivity.

• Coordinate hardware shipments, receiving, and logistics tasks related to data center operations.

• Ensure that operational documentation is kept current and well-maintained.

• Foster a supportive work environment with colleagues, adhering to 11:11's Code of Business Ethics and Company Values.

• Handle company data and information responsibly according to Company data handling agreements, work procedures, and policies.

• Review and comply with company policies and guidelines, data privacy practices, including completion of annual compliance training certification and policy acknowledgments.

⛳️ Requirements

• A Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent work experience is required.

• At least 3 years of experience in supporting data center operations, infrastructure deployments, or colocation environments is essential.

• Experience with data center hardware, cabling, power, and network infrastructure, along with coordinating third-party vendors and service providers is required.

• Familiarity with DCIM platforms and asset management systems, as well as knowledge of colocation facilities and carrier connectivity services is preferred.

• ITIL Foundation, CDCP, or similar industry certification is preferred.

• Strong attention to detail, problem-solving, and communication skills, with the ability to manage multiple priorities, work independently and collaboratively across global teams, while maintaining a customer-focused approach.

• Willingness to participate in an on-call rotation and occasional travel is necessary.

• Must be legally eligible to work in India without the need for visa sponsorship.

🏝️ Benefits

• Healthcare Insurance Plan

• Life Insurance

• Paid Vacation & Holidays

• India Pension Scheme