Coordenadora de Vendas – Time de Renovação

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Management and Development of the Team;

• Daily monitoring of key KPIs;

• Analyze performance deviations and swiftly implement action plans;

• Ensure the team meets individual and collective targets;

• Report results and insights to the Executive Board;

• Ensure the team executes tasks correctly (contact cadence, follow-ups, portfolio organization);

• Monitor proper use of the CRM (updates, pipeline, records);

• Track SLA for service and renewal;

• Ensure operational predictability (volume of renewals and opportunities);

• Create specific campaigns (e.g., focus on digital certificates or trademark registration);

• Directly engage with at-risk or strategic clients;

• Adjust approaches based on base behavior;

• Identify areas for improvement in commercial approaches;

• Ensure speech standardization and best practices;

• Work on continuous improvement of conversion;

• Identify bottlenecks in operations (e.g., delays in renewal, loss of timing, low conversion);

• Support automation and improvements in collaboration with other departments;

• Monitor team goals and progress;

⛳️ Requirements

• Team Management: Ability to lead, develop, and oversee executives (Junior, Mid-level, Senior), providing feedback, one-on-one meetings, performance tracking, and development plans (PDI).

• Revenue Indicator Management: Monitoring and managing KPIs, renewal rates, conversion, average ticket, upsell, cross-sell, and LTV, ensuring goal achievement.

• Implementation of Commercial Strategies: Ability to translate strategies set by the executive team into actionable plans for the team, ensuring consistency in execution.

• Advanced Knowledge of Products and Services: Mastery of products (plans, digital certificates, trademark registration, and additional services) to guide the team and assist in negotiations.

• CRM and Pipeline Management: Overseeing operations through CRM, ensuring portfolio organization, revenue predictability, and proper opportunity management.

• Retention and Expansion Strategies: Capability to structure and monitor retention actions, churn reversal, and revenue expansion within the client base.

• Performance Monitoring and Sales Coaching: Conducting listening sessions, role plays, training, and close monitoring for team development.

• Optimization of Operational Processes: Identifying bottlenecks in operations and implementing improvements in workflows, cadences, and playbooks.

• Collaboration with Strategic Areas: Joint action with Marketing, Customer Success, Product, and Operations to continuously enhance the customer journey and increase results.

• Prior experience in leading commercial teams (Inside Sales, Retention, or Customer Success);

🏝️ Benefits

• Caju Benefits Card – R$ 700.00 monthly for you to use as you wish, with no payroll deduction and maintained during vacations;

• Unimed Health Plan – 100% paid by Contajá, with co-payment only in case of use. For dependents (spouses - heterosexual or same-sex couples, and children) the cost is fully borne by the employee;

• Birthday Day Off – your day, your way!

• Wellhub (Gympass) – access to gyms and wellness platforms;

• Telepsychology – up to 2 free consultations per month;

• Tele-nutrition – up to 2 free consultations per month;

• 15% discount on laboratory tests from the Dasa network;

• 30% discount on generic medications at Pague Menos and 20% on brand medications;

• Partnership with Estácio – invest in your academic development;

• ImpulsoJá Career Plan – more than just a career plan, it's your springboard to success! Discover how to progress from one level to another, achieve targets, and accomplish your professional objectives;

• Gamification – accumulate virtual coins throughout your journey and exchange them for prizes such as Kindle, participation in events in your field, exclusive gifts, and much more.