Conversational UX Specialist

This is a fully remote position, open to applicants in Greece.

📋 Description

• Serve as the main contact for conversational AI design, guiding and synchronizing cross-functional initiatives to guarantee an exceptional user experience and alignment with business KPIs.

• Take ownership of the complete quality of conversational UX design, ensuring that flows are scalable, modular, and maintainable to accommodate future business requirements.

• Enhance solution effectiveness by evaluating conversational designs and interaction data to pinpoint inefficiencies and achieve quantifiable performance enhancements.

• Validate design choices for technical feasibility by collaborating with delivery teams and converting business requirements into practical, user-focused solutions.

• Conduct benchmarking of essential KPIs across features, services, and relevant industry domains to recognize optimization prospects and maintain best practices.

• Develop conversational flows that are scalable, modular, and maintainable, allowing for efficient adjustments to future business demands.

• Convert intricate business needs into actionable, user-focused design solutions that improve user experience and meet organizational goals.

• Effectively present design concepts to business teams and stakeholders, championing user-first principles while ensuring alignment with company objectives.

• Partner with project delivery teams to ensure that design solutions are technically feasible and optimized for the current technology stack.

• Create and uphold detailed documentation of design choices, conversational systems, and user flows to promote team alignment and support future design initiatives.

• Monitor benchmarking for core KPIs across features, services, and relevant industry domains to assess performance and uncover optimization opportunities.

• Review existing conversational designs to identify inefficiencies, suggest improvements, and implement optimized solutions.

• Assess user interactions and conversation data to discover improvement areas, boosting bot performance and user satisfaction.

• Utilize insights from data analysis to promote continuous, iterative enhancements of conversational experiences.

• Stay updated on the latest trends, best practices, and principles in conversational AI design to deliver innovative, accessible, and effective solutions.

⛳️ Requirements

• A Bachelor's degree in a related field (e.g., Linguistics, Computer Science, UX Design, Psychology) or equivalent professional experience.

• Demonstrated experience in UX design and/or requirements analysis, design, and enhancement of conversational AI systems, with a solid grasp of conversational UX principles and best practices.

• Proficient at crafting clear, engaging, and natural dialogue for conversational interfaces (copywriting skills).

• Excellent command of both spoken and written English.

• Outstanding communication skills, with the capability to thrive in customer-facing roles.

• A strong passion for user experience, coupled with significant design sensibilities and deep empathy for end users.

• Ambitious, enthusiastic, and possessing a growth mindset, along with strong analytical and creative thinking skills.

• Keen attention to detail and the ability to produce high-quality work under tight deadlines.

• Highly organized and adept at managing individual or collaborative projects effectively.

• Comfortable working in a fully remote, digital-first environment.

• Nice to have:

• Hands-on experience in designing UX for AI-driven bots, including chatbots and voicebots, or familiarity with Generative AI solutions.

• Experience with conversational automated dialogue systems (voice or chat-based); production-level knowledge of NLU/NLP solutions is a significant advantage.

• Proficiency in additional languages such as Spanish, French, and/or German.

🏝️ Benefits

• Fixed compensation;

• Long-term employment with vacation days;

• Opportunities for professional growth (courses, training, etc.);

• Participation in successful, cutting-edge technology products that are having a global impact in the service sector;

• Competent and enjoyable colleagues;

• Apple equipment.

• *Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status; all eligible candidates will be given consideration for employment.*