Conversational AI Application Developer, English and French Speaker

This is a fully remote position, open to applicants in France, +1 more country.

📋 Description

• Develop, implement, and sustain high-quality conversational AI applications on the Omilia Cloud Platform.

• Take ownership of the complete development process and unit testing of conversational features and miniApps.

• Implement business logic and conversational flows as defined in the Detailed Design Specifications.

• Create, upload, and perform basic tuning of NLU models and resources.

• Troubleshoot and resolve defects identified during QA, UAT, or production hypercare phases.

• Deploy and promote applications across OCP Dev, UAT, and Prod environments.

• Write maintainable code for conversational dialogs that integrate with backend web services and CCaaS platforms.

• Prepare and upload NLU training data while managing intent selection policies.

• Analyze ELK/Kibana logs and address runtime errors.

• Maintain technical documentation and contribute to master prompt lists and implementation steps.

• Participate in daily stand-ups and sprint planning, estimate tasks, and highlight technical risks.

• Collaborate within a squad under the guidance of a Team Lead or Solution Delivery Manager.

⛳️ Requirements

• Strong practical experience with the Omilia Cloud Platform (OCP) and its core components — Dialog Manager, NLU, miniApps — or substantial experience in production-grade development using other Conversational AI Platforms.

• Solid foundation in software development, particularly with JavaScript/Node.js, and experience working with RESTful APIs and JSON.

• Working knowledge of NLU concepts, including intents, entities, utterances, and best practices in conversational design.

• Proficient in using Jira for task tracking and Git for version control.

• Strong analytical and debugging capabilities — adept at diagnosing complex technical issues and optimizing application performance.

• Ability to work independently on assigned features with minimal oversight.

• Experience deploying conversational AI solutions for enterprise clients in sectors such as banking, insurance, or utilities.

• Familiarity with CCaaS platform integrations (e.g., Genesys, Avaya, NICE).

• Exposure to CI/CD pipelines and automated testing frameworks.

• Understanding of voice biometrics and speech recognition systems.

🏝️ Benefits

• Fixed compensation.

• Long-term employment with vacation days.

• Opportunities for professional development (courses, training, etc.).

• Be part of innovative cutting-edge technology products that are making a global impact in the service industry.

• Work alongside proficient and enjoyable colleagues.

• Apple gear provided.

• Equal opportunity in a diverse and inclusive workplace.