Conversation Designer

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Serve as the main point of contact for clients throughout the design and implementation phases.

• Outline business processes and convert them into conversational requirements.

• Create and suggest modular conversation solutions and user experience-focused flows for both new and existing use cases.

• Adopt a hands-on approach to developing conversations.

• Examine interaction logs and performance data to pinpoint bottlenecks.

• Maintain the quality of the 'AI brain' through thorough testing and review of flows, prompts, and configurations.

• Participate in our global discourse on architecture and assist in creating a library of reusable components and best practices.

⛳️ Requirements

• Currently residing in Portugal (proximity to Aveiro is advantageous).

• Valid work authorization for Portugal is mandatory.

• Demonstrated capability to manage stakeholders, simplify complex ideas for presentation, and facilitate client-facing workshops or discovery sessions.

• Proficiency in natural dialogue design and strong 'persona-driven' writing skills for prompts and user-facing messages.

• Extensive knowledge of prompt engineering (LLMs); strong logical reasoning; comfortable working with JSON/YAML configurations and analyzing system logs.

• Ability to interpret conversation data to define test cases and evaluate qualitative AI performance.

• Familiarity with Jira, Confluence, and ticket-based workflows.

🏝️ Benefits

• Permanent contract.

• Remote-first work model with occasional office visits.

• Comprehensive health insurance.

• Annual fully paid 1-week company shutdown.

• Flexible work environment within a high-growth scale-up culture.