Conversation Designer

This is a fully remote position, open to applicants in India.

📋 Description

• Create conversational designs for new voice AI agents tailored for both new and existing clients, encompassing conversation flows, dialogue structure, copy, and handling of edge cases.

• Oversee the design of Hindi conversations by developing, reviewing, and launching Hindi agents.

• Serve as the team's authoritative voice on the linguistic and cultural accuracy of Hindi conversations.

• Collaborate with prompt engineers to write, test, and refine prompts, transforming designs into functional agents.

• Compile handover packages that include requirements, conversation designs, and guidelines.

• Partner with the analytics team to monitor agent performance, assess the impact of design changes, and suggest enhancements.

• Conduct conversation quality reviews on live agents that go beyond compliance quality assurance.

• Contribute to the establishment of conversation design standards and methodologies.

• Enhance team processes for improved efficiency.

• Propel the conversion of promises-to-pay into fulfilled commitments.

⛳️ Requirements

• Must be a native or fully fluent Hindi speaker; proficient in speaking, reading, and writing Hindi using Devanagari script.

• Proficiency in natural, everyday conversational Hindi, including ease with Hindi–English code-switching.

• Strong command of both written and spoken English.

• A minimum of 1 year of practical experience in conversation design or prompt engineering for production Voice AI agents.

• Experience with a voice agent that has been launched and used by real users.

• Ability to monitor and report on agent performance and leverage data to illustrate design impact.

• Strong sense of ownership in a dynamic and uncertain environment.

• Meticulous attention to detail in documentation, reviews, and quality checks.

• A genuine interest in voice AI and conversational interfaces.

• Availability to work hours that overlap with the Dubai team (GMT+4).

• Nice to have: a background in Hindi linguistics.

• Nice to have: experience in fintech, collections, or outbound operations.

• Nice to have: familiarity with Hindi in speech-to-text and text-to-speech technologies, including aspects such as pronunciation, transliteration, numbers, and dates.

🏝️ Benefits

• Flexible remote work arrangement.

• Opportunity to influence Hindi voice AI conversations and establish product quality benchmarks.

• Collaborate with a growing conversation design team.

• Contribute to the development of conversation design standards, methodologies, and process enhancements.