Contracts and Legal Systems Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in negotiating Non-Disclosure Agreements, Master Service Agreements, and various vendor contracts as required.

• Support the contracting process throughout the entire lifecycle, from the initial request to execution.

• Aid in the enhancement of playbooks and form templates.

• Deliver excellent client service and possess the capability to escalate issues appropriately when necessary.

• Oversee and manage commercial tickets within the CLM system.

• Review executed commercial agreements to ensure accurate metadata capture and proper filing within the CLM system.

• Maintain and update contract workflows as necessary to reflect changing business and legal needs.

• Lead and support initiatives aimed at improving contract workflows to drive efficiency, scalability, and process enhancements.

• Manage and optimize the integration between the CLM system and Salesforce.

• Collaborate with the Legal Ops Senior Manager and Salesforce Administrators to identify, prioritize, and implement system enhancements and integration improvements.

• Oversee and track the migration of commercial agreements into the CLM system through Salesforce integration.

• Develop, generate, and maintain reports to facilitate contract tracking, pipeline visibility, and legal team performance metrics.

• Enhance and maintain the Legal Ops dashboard in Salesforce, ensuring data integrity and providing insights to the Legal Ops Senior Manager.

⛳️ Requirements

• Reside in North America.

• Possess a bachelor's degree or equivalent qualification.

• Have 4+ years of professional experience with CLM and CRM systems, contract management, legal support, and operations, or equivalent experience.

• Experienced in reviewing, drafting, and negotiating standard commercial contracts (SaaS experience is an advantage), as well as system integrations.

• An excellent communicator who collaborates effectively with colleagues in deal operations, legal, and procurement teams.

• Familiar with high-growth private companies.

• Eager to work in a dynamic and agile technology environment and enthusiastic about being part of a growing team.

• Organized and efficient in managing time and tasks.

• Possess a good sense of humor and enjoy collaborating with colleagues in a fast-paced, evolving setting.

🏝️ Benefits

• 100% Remote, Global Culture - As a remote-only organization, we unite talent from across the globe, fostering a culture of collaboration and shared purpose.

• Scaling Organization – Engage in meaningful work within a high-growth, continuously evolving environment.

• Transparent Communication – Anticipate open decision-making and regular updates across the company.

• Innovation-Driven – Enjoy autonomy and support to deliver exceptional work and explore new ideas.

• Open Source Roots – Founded on community-driven values that influence our work culture.

• Empowered Teams – A high trust, low ego culture that prioritizes outcomes over appearances.

• Career Growth Pathways – Clearly defined opportunities for career advancement and development.

• Approachable Leadership – Transparent executives who are engaged, visible, and relatable.

• Passionate People – Join a team of intelligent, supportive individuals who are deeply committed to their work.

• In-Person Onboarding - We aim for you to thrive from day one alongside your fellow new ‘Grafanistas’ to learn about our operations and culture.

• Balance is Key - We offer a global annual leave policy of 30 days per year, with 3 days allocated for Grafana Shutdown Days to allow the team to disconnect fully. *Local legislation will be adhered to where applicable.