Contracts and Legal Systems Operations Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist in negotiating Non-Disclosure Agreements, Master Service Agreements, and various vendor contracts as necessary.

• Support the contracting process throughout the entire contract lifecycle, from the initial request to execution.

• Aid in the enhancement of playbooks and form templates.

• Provide excellent client service and possess the ability to escalate issues appropriately when required.

• Oversee and manage commercial tickets within the CLM system.

• Review executed commercial agreements to ensure accurate metadata capture and proper filing within the CLM system.

• Maintain and update contract workflows as needed to reflect changing business and legal requirements.

• Lead and support initiatives aimed at improving contract workflows, enhancing efficiency, scalability, and process enhancements.

• Manage and optimize the integration between the CLM system and Salesforce.

• Collaborate with the Legal Ops Senior Manager and Salesforce Administrators to identify, prioritize, and implement system enhancements and integration improvements.

• Oversee and monitor the migration of commercial agreements into the CLM system through Salesforce integration.

• Develop, create, and maintain reports to support contract tracking, pipeline visibility, and legal team performance metrics.

• Enhance and maintain the Legal Ops dashboard in Salesforce, ensuring data integrity and providing insights to the Legal Ops Senior Manager.

⛳️ Requirements

• Must be located in North America.

• Hold a bachelor's degree or equivalent qualification.

• A professional with over 4 years of experience in CLM and CRM systems, contract management, legal support and operations, or equivalent experience.

• Proficient in reviewing, drafting, and negotiating standard commercial contracts (SaaS experience is a plus), as well as managing system integrations.

• An excellent communicator who can collaborate effectively with colleagues in deal operations, legal, and procurement teams.

• Experienced in high-growth private companies.

• Eager to work for a dynamic and agile technology business and excited to be part of a growing team.

• Organized and efficient in managing time and tasks.

• Possess a good sense of humor and enjoy collaborating with colleagues in a fast-paced, evolving environment.

🏝️ Benefits

• 100% Remote, Global Culture - As a remote-only company, we unite talent from across the globe, fostering a culture of collaboration and shared purpose.

• Scaling Organization – Engage in meaningful work within a high-growth, constantly evolving environment.

• Transparent Communication – Anticipate open decision-making and regular updates across the company.

• Innovation-Driven – Enjoy the autonomy and support to deliver outstanding work and explore new ideas.

• Open Source Roots – Grounded in community-driven values that influence our work practices.

• Empowered Teams – Experience a high-trust, low-ego culture that prioritizes outcomes over appearances.

• Career Growth Pathways – Access defined opportunities for career development and growth.

• Approachable Leadership – Interact with transparent executives who are involved, visible, and relatable.

• Passionate People – Join a team of intelligent, supportive individuals who are deeply committed to their work.

• In-Person Onboarding - Thrive from day one alongside your fellow new ‘Grafanistas’ to learn about our operations and culture.

• Balance is Key - We implement a global annual leave policy of 30 days per annum.