Contracts Administrator

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Manage customer outreach and contract administration.

• Oversee and maintain the company's comprehensive contract audit database.

• Identify current clients with unsigned, expired, or missing agreements.

• Perform daily outreach via phone and email to secure signed contracts.

• Utilize established scripts, templates, and communication workflows.

• Monitor contract completion progress and keep performance scorecards updated.

• Record all customer interactions and contract statuses in Salesforce.

• Handle DocuSign workflows related to transfers of account ownership.

• Confirm that agreements are correctly executed, filed, and documented.

• Upload completed documents to Google Drive and refresh Salesforce records.

• Collaborate with Sales and Field Service teams to ensure contract fulfillment during account setup.

• Act as the primary contact for routine inquiries related to contracts.

• Address questions concerning contract terms, renewals, rates, and standard agreement clauses.

• Adhere to established SOPs and escalation procedures.

• Elevate complex or high-risk issues to leadership as necessary.

• Keep track of contract execution status, renewals, and outstanding signatures.

• Maintain orderly digital records of contracts and account folders.

• Ensure Salesforce data is accurate and current.

• Properly categorize accounts to aid in reporting, audits, and operational planning.

• Collaborate with Customer Success, Sales, and Field Service teams to resolve account challenges.

• Assist leadership with contract reporting and initiatives to ensure data accuracy.

• Aid in integrating contracts and records from acquired companies.

• Engage in outbound collection activities for overdue accounts.

• Log all outreach efforts and results within Salesforce.

• Support the transition of collections responsibilities to the Receivables team as processes evolve.

⛳️ Requirements

• Demonstrated experience in contract administration, account management, customer success, or a similar detail-oriented administrative position.

• Strong written and verbal communication skills in English.

• Proven ability to manage a large volume of documentation with a high level of precision.

• Capacity to work autonomously, prioritize effectively, and take ownership of processes from beginning to end.

• Excellent judgment in deciding when to resolve issues independently and when to seek escalation.

• Familiarity with Salesforce or a similar CRM platform.

• Experience with DocuSign or comparable electronic signature solutions.

• Strong organizational and documentation capabilities.

• Open to coaching, adaptable, and dedicated to ongoing improvement.

• Team-oriented mindset with the ability to collaborate across various departments.

🏝️ Benefits

• Client Relationship: You will work directly with the client, communicating with them, providing services, and addressing any client-related issues independently.

• Payments: All payments for your services will be managed by the client. Elevate and Delegate is not involved in processing your payroll; your salary will be paid directly to you.

• Vacation Leaves and Holidays: While we may offer recommendations or guidelines regarding vacation leaves and holidays, the ultimate decision rests with the client. You are expected to align your schedule with the client’s business needs and any specific policies or preferences they may have.