Contract IT Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of tier 1-2 support for hardware, software, SaaS applications, and remote connectivity, prioritizing a customer-service-first approach.

• Implement employee lifecycle processes (onboarding, offboarding, role transitions) and enhance designated steps through automation and process optimization.

• Manage identity and access control: provisioning, SSO, group and role-based access across essential systems.

• Ensure the daily health of the device fleet through MDM (device compliance, endpoint protection, patch management, configuration).

• Assist in maintaining compliance with SOC 2, ISO, and HIPAA by collecting evidence, preparing for access reviews, and adhering to control measures.

• Collaborate with our core tools - Okta (or similar), Jira, Notion, Linear - to triage, monitor, and resolve incoming requests.

• Develop and revise operational documentation for the workflows you manage.

• Collaborate with teams in People, Security, and Engineering on cross-departmental projects.

⛳️ Requirements

• 3-5 years of experience in IT support, systems administration, or IT operations, preferably within another B2B SaaS or technology firm.

• Practical experience with MDM solutions (Kandji, Jamf, Intune, or similar).

• Background in identity and access management (Okta strongly preferred), SSO, and role-based access; bonus points if you've contributed to building an access framework rather than simply operating within one.

• Proven track record of developing automation to minimize manual IT tasks (scripting, workflow tools, or provisioning platforms).

• Familiarity with SOC 2, ISO, or HIPAA activities (access reviews, evidence collection, control compliance); knowledge of audit tools is advantageous, but direct program ownership is not necessary.

• Ability to work effectively across various ticketing/workflow systems and quickly adapt to new tools.

• Strong troubleshooting skills on macOS (Windows experience is a plus).

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work options.

• Professional development opportunities and training programs.

• Generous vacation and paid time off policies.