Continuing Care Coordinator

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Provide a supportive and positive experience for clients, referral sources, and external providers.

• Engage directly with clients, families, and referral sources to comprehend their needs and preferences.

• Make precise and timely referrals to aftercare resources for clients transitioning from Charlie Health.

• Utilize and maintain a nationwide provider database to locate suitable referral options.

• Facilitate referrals using the preferred communication channels of external providers.

• Conduct follow-ups with clients and/or external providers to confirm placements.

• Communicate with referral providers regarding new referrals, ensuring they have all the necessary information to evaluate a referral; assist in ensuring that all receiving providers possess the required clinical materials and information.

• Document case management interactions in progress notes, and communicate with therapists, case managers, and the treatment team about contact and updates on discharge planning status.

• Collaborate closely with internal stakeholders at Charlie Health (e.g., clinical team, admissions team) as needed to fulfill job responsibilities.

• Work in partnership with the Clinical Outreach and Partnerships teams to gain a thorough understanding of referral sources and the services they offer.

• Comply with established policies and procedures while achieving performance metrics goals.

⛳️ Requirements

• Bachelor’s degree in health sciences, communications, psychology, social work, or a related field.

• At least 2 years of relevant work experience (e.g., healthcare experience, preferably in customer/patient-facing roles such as case management, discharge planning, referral relations, admissions, or outreach).

• Strong interpersonal, relationship-building, and listening abilities.

• Metrics- and results-driven mindset, with experience working towards specific targets.

• Exceptional written and verbal communication skills.

• High level of organization and attention to detail.

• Authorized to work in the United States with native or bilingual English proficiency.

• Ability to excel in a fast-paced environment and adapt quickly.

• Proficient in Salesforce and Google Suite/MS Office.

🏝️ Benefits

• Comprehensive benefits package for all full-time, exempt employees.