Content Designer

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee content design for designated features, journeys, and projects utilizing research, analytics, and content evaluations.

• Convert research, stakeholder feedback, and journey insights into clear, actionable digital experiences.

• Strategize and implement content throughout the product lifecycle, including creation, review, approval, and quality assurance.

• Distill complex, regulated healthcare information across user interfaces, microcopy, and multi-channel experiences.

• Organize content for usability and discoverability, contributing to information architecture, navigation, and taxonomy.

• Collaborate with product management, design, research, engineering, legal, and compliance teams.

• Apply and enhance guidelines, standards, design systems, and tools.

• Utilize analytics and testing insights to enhance content performance.

• Engage in discovery, ideation, agile ceremonies, and iterative design processes.

• Manage content for designated features, user flows, and projects from discovery to optimization.

• Support content systems, reusable patterns, guidelines, and the adoption of design systems.

• Enhance content quality, clarity, consistency, and accessibility.

• Identify opportunities for process improvements and content enhancements.

⛳️ Requirements

• Minimum of 3 years in content design, contributing to content from discovery through delivery and iteration.

• Excellent writing and editing abilities.

• Capability to simplify complex or regulated information.

• Experience in conducting content audits.

• Proficient in leveraging research findings and data to guide content decisions.

• Working knowledge of information architecture, taxonomies, content models, and discoverability.

• Familiarity with accessibility and brand/style guidelines.

• Experience working collaboratively within cross-functional product teams.

• A portfolio showcasing content design work and user impact.

• Ability to operate independently within established processes.

• Strong judgment and adaptability.

• Familiarity with human-centered design practices and UX processes.

• Knowledge of design tools such as Figma.

• Preferred: experience in healthcare or other regulated sectors.

• Preferred: understanding of SEO and content optimization.

• Preferred: experience contributing to guidelines, templates, governance processes, or design systems.

• Preferred: knowledge of inclusive and accessible design principles.

• Preferred: experience working within agile product teams.

• Minimum internet speed of 25 Mbps download and 10 Mbps upload for remote work.

• A dedicated workspace free from ongoing interruptions.

• Occasional travel to Humana offices may be necessary.

🏝️ Benefits

• Bonus incentive plan.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability.

• Long-term disability.

• Life insurance.

• Home-based work arrangement.

• Dedicated workspace requirement to safeguard member PHI/HIPAA information.